Application Support Specialist: Incident Mgmt & Automation

Timestamp; Lisboa; On-site; EUR 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Training and certifications

Flexibility in organizational routine

Employee Support Program

Job summary

Timestamp Group in Lisbon seeks a capable Production Support specialist to act as frontline contact for customers, analyse incidents, and perform first level troubleshooting. You will logs issues, monitor tickets (Jira), and drive continual improvement in monitoring and service observability.

Join a team providing ongoing support during product releases, and develop knowledge bases and processes to formalise support procedures for efficient incident resolution.

Qualifications

• Strong analytical and structured problem-solving abilities.
• Solid knowledge of Financial Markets and business-critical systems.
• Experience in Production or Application Support for critical systems.
• Familiarity with incidents, problems and change management processes.
• Proficient with ticketing (Jira) and monitoring/operational tools.
• Shell scripting is a plus (not mandatory).
• Advanced SQL skills and data issue investigation experience.
• Good knowledge of Linux/Unix environments.
• Familiarity with MQ/CFT/IBM B2B messaging is a plus.

Responsibilities

• Provide front line support and act as a primary contact for customers.
• Communicate and track tickets from opening to closure in Jira.
• Analyse production incidents and identify root causes.
• Log questions, incidents, problems and requests with complete information.
• Perform first level troubleshooting and problem solving.
• Fulfill reporting and data extraction requests.
• Produce operational reports and KPI follow-up.
• Provide regular updates to customers on progress toward resolution.
• Support internal project teams during new product releases.
• Drive continual improvement in monitoring and observability practices.

Skills

Strong analytical and structured

problem-solving skills

Financial Markets knowledge

Production Support experience

Incident, problem and change mgmt

Jira ticketing

Monitoring and ops tools

Shell scripting

Advanced SQL & data issues

Linux/Unix knowledge

MQ/CFT/IBM B2B familiarity

Tools

Jira

Job description

Timestamp Group in Lisbon seeks a capable Production Support specialist to act as frontline contact for customers, analyse incidents, and perform first level troubleshooting. You will logs issues, monitor tickets (Jira), and drive continual improvement in monitoring and service observability.

Join a team providing ongoing support during product releases, and develop knowledge bases and processes to formalise support procedures for efficient incident resolution.