Application Support & Incident Resolution Specialist

PrimeIT; Lisboa; On-site; EUR 40,000 - 60,000; Full time

Job summary

PrimeIT Lisboa is seeking a skilled IT incident and support professional to manage and guide resolution of application issues. You will regularly suggest process improvements to reduce manual tasks and contribute to release management activities.

You will work with project, IT, FO, and MO teams to enhance system functionality and user experience, and you will update the support documentation and create user guides to help users adopt changes.

Qualifications

• Experience in incident management and user support.
• Ability to optimize workflows and reduce manual tasks.
• Documentation updates and user guides creation.

Responsibilities

• Incident management: resolve or guide towards resolution of issues related to the application and its ecosystem.
• Regularly propose improvements to avoid repetitive manual tasks.
• Regularly update the support documentation and create user guides.
• Collaborate with project, IT, FO, MO teams to enhance system functionality and user experience.
• Collaborate with project teams to enhance system functionality and user experience.
• Release management.

Skills

Incident management

SQL

UNIX

ITIL

ServiceNow

Financial markets

Tools

ServiceNow

Job description

PrimeIT Lisboa is seeking a skilled IT incident and support professional to manage and guide resolution of application issues. You will regularly suggest process improvements to reduce manual tasks and contribute to release management activities.

You will work with project, IT, FO, and MO teams to enhance system functionality and user experience, and you will update the support documentation and create user guides to help users adopt changes.