Application Support Professional Services · Lisboa (Hybrid) · Full-time

PLP Group; Portugal; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A leading technology firm in Portugal is looking for a technical support specialist to oversee application management. In this role, you'll develop a deep understanding of the applications, provide high-level support, and collaborate with stakeholders to gather and meet business needs. Key responsibilities include processing support requests, creating control points, and working with teams throughout the development process. This role requires strong analytical, problem-solving, and communication skills.

Qualificações

• Experience in providing technical and functional support.
• Strong analytical skills to understand business needs.
• Ability to collaborate with AP and IT teams throughout development.

Responsabilidades

• Develop knowledge of the application and provide high-level support.
• Build and maintain a knowledge base for support issues.
• Process requests for specific actions related to the application.
• Create control points to ensure smooth operations and report drafting.
• Analyze business needs and convert them into detailed requirements.
• Involve stakeholders in defining and validating new requirements.
• Support teams during the development stages: specification, testing, implementation.

Conhecimentos

Technical support

Business analysis

Stakeholder management

Problem-solving

Descrição da oferta de emprego

Job Description

IT Transversal & Functions is a large organization within ITG, in charge of building and delivering solutions and applications for the main functions of the group. It covers IT landscape and drives IT strategy for 14 functions, operates in more than 10 locations across 3 regions, embraces a community of 2500 people, and manages a portfolio of more than 350 applications.

ITT&F is aiming to answer to an evolving environment where more topics are transversal and impacting more than one single Function. The set up is enabling to pool common services, clearly align the ambitions of both the Functions and the IT strategies, provide a better coverage of the Functions and deliver a better global service offer.

In Spain and Portugal, those activities are clustered into ITTF Iberian platform, with an extensive diversity of activities, expertise and competences.

Finance & Risk Solutions is a continuation to the accomplishments of FRESH, ensuring IT support dedicated to the Filière Unique, Finance & Strategy, and RISK (credit risk), for the entire Group. This division is responsible for tools, engines, solutions and support for financial and regulatory reporting, credit risk calculation and monitoring, accounting management control and liquidity reporting.

Entities Core Solutions is in charge of financial data collection and processing platforms at local level. The systems involved are One Financial System, the Group standard and the local ledgers that will be progressively replaced by OFS.

ECS 02 - Control Tools team aims to conduct projects & systems activities regarding accounting control tools, manual entry tools and develop data controls and defaulting tools for contract data, third parties data, securities data and risk parameters data.

The application RDI (Risk Data Interpreter) provides a group risk data interpretation service, implementing methodologies validated by Data Office RISK / Finance – NORMS for credit and counterparty risk reporting processes.

The flexible rule management system allows for direct configuration and management of business rules, supports a short time-to-market, and provides simulations capabilities.

In Portugal, the team will oversee the management of the application, guiding and participating in the development process and providing support on all the application functionalities.

The objective is to connect with all relevant stakeholders, implementing solutions to answer the needs of the business and ensuring the availability of the application.

Main Tasks

• Develop a working knowledge of the application and business area in order to provide a high level of both technical and functional support to the users in a timely and efficient manner;
• Build and maintain a knowledge base regarding support issues and their resolution;
• Process requests for specific actions (processing, extraction, specific work, etc.);
• Create control points as part of procedures and operating methods to ensure that work goes smoothly and draft ad hoc reporting;
• Understand and analyse the needs coming from the business team, converting them into detailed requirements and functional specifications;
• Involve all relevant stakeholders in the process of definition and validation of any new requirement, assessing all potential impacts;
• Work together and support other teams (business analysts, developers and IT Ops) throughout all the development stages: specification, development, testing and implementation in Production;
• Prepare environments for releases and ensuring that the implementation and pre-production tests are carried out.