Application Production Support

PrimeIT; Lisboa; Híbrido; EUR 13 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Food Allowance

Flex Benefits

Resumo da oferta

PrimeIT is seeking a Mid-level Application Production Support professional in Lisbon/Porto. The role focuses on fixing issues, implementing monitoring, and managing releases to ensure smooth operations and improved user experience.

Applicants should have 3–6 years of experience, strong Linux and SQL skills, and hands-on experience with Docker/Kubernetes, Ansible, and monitoring tools. The position offers a base salary range with benefits and hybrid work options.

Qualificações

• Experience with Linux system administration and troubleshooting (RHEL 7/8, SLES, Ubuntu).
• Proficient in SQL databases (MySQL, PostgreSQL, Oracle or MS-SQL) and writing/optimising queries.
• Scripting in Bash/Python (or PowerShell on Windows) for log parsing and health checks.
• Experience with DevOps tools (Ansible, CI/CD pipelines).
• Knowledge of Terraform/ Helm for infrastructure provisioning is a plus.
• Understanding of Docker and Kubernetes (basic pod debugging, log aggregation).
• Familiarity with monitoring tools (Dynatrace, Prometheus, Grafana).
• Familiarity with ITIL/ITSM processes (incident, problem, change, release).
• Experience with ticketing tools (ServiceNow, JIRA Service Management).

Responsabilidades

• Responds to users and fixes issues within an application.
• Implements monitoring and supervises the app’s components.
• Orchestrates and manages releases within scope.
• Manages requests for functional/technical upgrades.
• Performs technical integration to reduce implementation times.
• Creates and enriches the application documentation baseline.
• Ensures processes compliance and remediation where needed.
• Analyzes and improves performance of technical components for user experience.

Conhecimentos

Linux

SQL

Scripting

DevOps

Monitoring & incident remediation

Root-cause analysis

Ferramentas

Docker

Kubernetes

Ansible

Terraform

Helm

Dynatrace

Prometheus

Grafana

Descrição da oferta de emprego

Did you know that the average reading time for a job advertisement is only 30 seconds? Let's use them well: 18 years of experience. 2,360 employees. 20 offices and 2 Talent Hubs. 10 internal programmes designed with you in mind.

We are looking for a Application Production Support!

Location: Lisbon | Porto

Level of Experience: Mid (3 to 6 years)

Salary Package & Benefits: €1,200 to €2,000 (salary base) + Food Allowance + Flex Benefits

Main Tasks:

• Responds to users and fixes technical, functional or business logic issues within an application.
• Implementing monitoring and supervise the application’s technical and functional components.
• Orchestrating and managing the various releases within the scope.
• Managing requests for functiona/ technical upgrades.
• Performing technical integration of applications based on existing products and services, in order to reduce implementation times.
• Creating and enriching the application document baseline. Maintaining operating procedures.
• Contributing to the processes belonging to the activity in compliance with requirements and carrying out the necessary remediations.
• Analysing, measuring and improving the performance of the application’s technical and functional components in order to improve the user experience.

Technical Skills:

• Strong hands‑on experience with Linux (RHEL 7/8, SLES, Ubuntu) – system administration, troubleshooting, performance tuning, kernel parameters.
• Proficient in SQL (MySQL, PostgreSQL, Oracle or MS‑SQL) – writing/optimising queries, analysing execution plans, basic DBA tasks (user/role management, backups).
• Bash / Python (or PowerShell on Windows) – scripting for log parsing, health‑checks, incident remediation.
• Experience with DevOps:
• Ansible – playbook authoring, role development, inventory management, integration with CI/CD pipelines.
• Basic knowledge of Terraform / Helm (optional) for infrastructure provisioning.
• Knowledge of Docker and Kubernetes (basic pod debugging, log aggregation).
• Monitoring
• Dynatrace – configuration of agents, custom metrics, dashboard creation, problem detection, root‑cause analysis.
• Familiarity with Prometheus / Grafana
• Understanding of ITIL/ITSM processes (incident, problem, change, release).
• Experience with ticketing tools (e.g., ServiceNow, JIRA Service Management).