ITOPS

Caixa Mágica Software; Porto; Presencial; EUR 35 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Permanent contract

Tech equipment & SIM

Health & Life Insurance

Team events & training

Coffee, snacks and warm welcome

Resumo da oferta

Caixa Mágica Software is seeking an IT Ops professional to support the Agile/DevOps approach. You will guarantee production stability, integrate infrastructure requirements into the backlog, and drive monitoring and automation to improve service levels.

You will collaborate with teams to ensure deployments are fast, secure and scalable, with a focus on operation excellence and continuous improvement across production environments.

Qualificações

• Minimum 2 years of experience in IT infrastructure and production operations.
• Strong knowledge of DevOps processes and monitoring stacks.
• Proficient with container technologies (Docker, Kubernetes) and related tooling.
• Excellent English communication skills; French is a plus.

Responsabilidades

• Define technical solutions and integrate production requirements into backlog.
• Ensure monitoring, incident management and service supervision for production environments.
• Collaborate with development teams to speed up delivery and automate processes.
• Lead deployment and configuration of production environments.
• Promote best practices in security, resiliency and performance.

Conhecimentos

DevOps

Agile

IT Infrastructure

Production Operation Steering

IT Risk & Cyber Security

English

2+ years experience

Planning & prioritization

Team coordination

Stress management

Ferramentas

Elastic Search

Grafana

Prometheus

Dynatrace

GitLab

Artifactory

Jenkins

SonarQube

Mattermost

Ansible

Docker

Kubernetes

Descrição da oferta de emprego

Overview: The role of IT Ops falls within the context of an Agile and DevOps approach. She/he acts as the guarantor of Production throughout the project cycle. He/she is a key player in taking production requirements into account contribution to the definition of the technical solution, the stability of the technical environments (Production/non-Production), the monitoring and supervision of the technical solutions. He/she participates in project team meetings and is involved in activities and collective decisions (assessment of complexity, risks, etc.) throughout the project. He/she identifies good application production practices in collaboration with the Application Production Support and shares them widely.

What will you do?

• Participating in the definition of the technical solution
• Integrating the production and infrastructure requirements in the scoping and in the product backlog
• Ensuring the upskilling of the Product/Project team on application production best practices
• Ensuring the provision of Production and infrastructure resources by facilitating the deployment of solutions
• Liaising with Production Support Applications to implement monitoring and facilitate service supervision
• Contributing to maintaining the services in operational condition
• Contributing to the continuous improvement of Production (Automation, performance improvement, etc.)
• Participating in the definition of the technical solution
• Promoting solutions based on existing products and services, by nature integrating production and security requirements (resilience, monitoring, etc.) to reduce implementation time
• Assembling production and infrastructure products and services for the benefit of applications, by advising on the adoption of technologies in line with application needs
• Anticipating issues of compliance with the rules and standards of architecture, security, delivery times and scaling of the solutions proposed
• Integrating production and infrastructure requirements
• Ensuring that the infrastructure and operating requirements are added to the Product Backlog, as well as any technical user story deemed necessary (industrialization, obsolescence management, etc.)
• Supporting development teams to secure and speed up project delivery
• Implementing technical user stories, independently or by coordinating the right players
• Ensuring the upskilling of the team on application production best practices
• Raising awareness and spread best application production practices within the project team
• Training and supporting team members in taking ownership of the tools provided in the Agile & DevOps framework
• Ensuring the provision of Production and infrastructure resources by facilitating the deployment of solutions
• Providing the team with the right expertise / production services
• Service monitoring
• Technical environments (Production and non-Production)
• Facilitating solution deployment
• Checking the usability of the technical environments (backup/restore, data access, performance, etc.)
• Conducting or checking team security reviews
• Checking the traceability of access to machines (OS, storage space, routers, etc.) and correcting if necessary
• Identifying operational blocking points (flows, security, network, etc.) then alert and propose action plans
• Maintenance in operational condition
• Contributing to the definition of service levels and production indicators
• Implementing the monitoring and supervision of the Solution deployed in production
• Ensuring that up-to-date and validated installation and operating documentation is available
• Ensuring that a backup switchover plan (ICP) exists and is tested
• Providing support in case of blockage or incident on release versions
• Contributing to the continuous improvement of production in collaboration with Applications Production Support
• Escalating proposals to improve application production services as part of a continuous improvement process
• Identifying best practices and sharing them within your entity and within the group
• Adopt the ETO Service Culture values
• Respect the BNP Paribas Cardif France 4S principles
• Participate in the workshop regarding these themes.

What are we looking for?

• Mastering of the new technological stacks (Elastic Search, Grafana, Promotheus, Dynatrace …) for the service monitoring, with an understanding of the DevOps chain (Gitlab, Artifactory, Jenkins, SonarQube, Mattermost, Ansible, …) and container technology (Docker / Kubernetes)
• DevOps
• Agile
• Minimum 2 years of experience
• IT Infrastructure
• Production Operation Steering
• IT Risk and Cyber Security
• Strive continuously for customer satisfaction
• Aim to deliver very high quality results
• Respect the procedures, methodologies and directives
• Ability to plan work ahead and to prioritize workload
• English
• French (optional)
• Coordination and motivation skills
• Know how to delegate
• Systematic, critical, and logical thinking
• Summarization capabilities
• Be committed, demanding and pedagogue
• Be able to adapt to changes and evolution
• Good capability of managing stress and conflicts
• Good listening and questioning ability
• Good learning skills
• Ability to travel outside of Portugal

What can you expect from us?

• A permanent job contract for a long term project;
• Tech equipment + SIM Card + personal smartphone;
• Health and Life Insurance;
• Social events and team buildings;
• The commitment of letting you grow with us, and be rewarded accordingly;
• A dynamic and young team that will be always there to support you;
• Training in the latest technologies;
• Coffee, fruits, snacks and a warm welcoming when you pass by the office.