Application Support

Act Digital EMEA - Alter Solutions; Lisboa; Presencial; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

A leading consulting firm in Portugal is seeking an HR Business Partner & Talent Manager to provide technical support and manage incident resolutions for various applications. This mid-senior level position requires experience in service delivery as well as strong analytical skills and a collaborative mindset. The role involves preparing for releases and participating in continuous improvement processes.

Qualificações

• Experience in support and service delivery.
• ITIL Certification is preferred.
• Ability to collaborate and work in a team.

Responsabilidades

• Provide technical and functional support to users.
• Manage incident resolution and monitor the incident lifecycle.
• Assist with establishing operating procedures and updating knowledge base.

Conhecimentos

SQL

Windows

Dynatrace

Control M

Ansible

Jenkins

French (notions)

Descrição da oferta de emprego

HR Business Partner & Talent Manager na Alter Solutions Portugal

Direct message the job poster from Act Digital EMEA - Alter Solutions

The Technician Application Support mission is to provide technical and functional support to users of the banks several applications. This position consists in support to user's requests; incident, problem and change management; coordination with other levels of support (ADM, Production, others). In addition, analytic and logical thinking problem solving mindset. Providing an end-to-end service delivery to our internal clients.

Prepare for releases and ensuring that the implementation and pre-production tests are carried out prior to the deployment.

Participate in continuous improvement processes and activities.

Analyse and assess operational incidents to optimise corrective and preventive actions following Problem management procedures ensuring a stable production environment.

Main Tasks

• Classify and prioritise incidents and requests
• Manage incident resolution within the team and with the technical teams
• Monitor the incident life cycle until the service is restored
• Prepare reports: morning report, incidents, major events
• Assist with establishing operating procedures, update knowledge base

Technical Skills

• SQL
• Windows
• Dynatrace & Control M
• Ansible & Jenkins

Language Skills

• French (notions)

Soft Skills

• Communication
• Innovative and transformational mindset
• Analytical skills
• Ability to collaborate/Teamwork
• ITIL Certification
• Candidate must have experience in support and service delivery. With a great sense of responsibility and resilience to high workload and flexible to cover/extend shifts in emergency situations and weekend activities.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Consulting

Industries: Investment Banking