Application Support

Hexa Consulting; Lisboa; Híbrido; EUR 15 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Mental health support

Learning & certifications

Flexible work

Childcare vouchers

Team events

Upskilling in information security

Resumo da oferta

Hexa Consulting in Lisbon is seeking an Application Support Engineer to manage incidents, service requests and information inquiries for business-critical insurance applications. The role is hybrid with regular on-site collaboration in Moscavide.

You will troubleshoot issues with IT teams, enhance deployment automation, support testing and change activities, and contribute to capacity planning and cost optimization. English proficiency and at least 3 years in application support are required.

Qualificações

• 3+ years of experience in application support or IT operations.
• Experience supporting IaaS-based applications in production and non-production environments.
• Professional working proficiency in English.
• Ability to coordinate with technical teams and business users in incident, change and release contexts.
• Structured, responsible and solution-oriented approach to troubleshooting and service continuity.
• Availability for a hybrid work model in the Lisbon area, with on-site presence in Moscavide twice per week.

Responsabilidades

• Support business users by managing incidents, service requests and information inquiries.
• Analyze production issues, coordinate fixes and contribute to resolution within agreed service levels.
• Troubleshoot application and infrastructure-related incidents in collaboration with network, infrastructure and other IT teams.
• Communicate clearly with business stakeholders during major incidents and critical service situations.
• Automate deployment and configuration activities to improve efficiency, consistency and reliability.
• Perform application parametrization, installation and validation in UAT environments.
• Coordinate application parametrization and installation activities for preproduction and production environments.
• Support the analysis of new business requirements and assess change request impacts with technical stakeholders.
• Contribute to infrastructure lifecycle activities, including disaster recovery tests, backup restore exercises and certificate renewals.
• Develop and execute test plans to validate application changes and operational updates.
• Support compliance with security, control and data privacy requirements.
• Contribute to operational reporting, business meetings, capacity planning and infrastructure cost optimization activities.
• Provide planned support during critical periods, including occasional weekend coverage up to twice per year.

Conhecimentos

Incident management

Troubleshooting

Stakeholder communication

English proficiency

Collaboration with IT teams

Formação académica

Bachelor’s or Master’s degree in Computer Science or IT

Ferramentas

SQL Server

MongoDB

Azure

Shell scripting

Descrição da oferta de emprego

We are looking for an Application Support Engineer to support business-critical applications in the insurance sector. This hybrid opportunity is based in the Lisbon area, with regular on-site collaboration in Moscavide.

WHAT YOU WILL DO

• Support business users by managing incidents, service requests and information inquiries.
• Analyze production issues, coordinate fixes and contribute to resolution within agreed service levels.
• Troubleshoot application and infrastructure-related incidents in collaboration with network, infrastructure and other IT teams.
• Communicate clearly with business stakeholders during major incidents and critical service situations.
• Automate deployment and configuration activities to improve efficiency, consistency and reliability.
• Perform application parametrization, installation and validation in UAT environments.
• Coordinate application parametrization and installation activities for preproduction and production environments.
• Support the analysis of new business requirements and assess change request impacts with technical stakeholders.
• Contribute to infrastructure lifecycle activities, including disaster recovery tests, backup restore exercises and certificate renewals.
• Develop and execute test plans to validate application changes and operational updates.
• Support compliance with security, control and data privacy requirements.
• Contribute to operational reporting, business meetings, capacity planning and infrastructure cost optimization activities.
• Provide planned support during critical periods, including occasional weekend coverage up to twice per year.

WHAT WE ARE LOOKING FOR

• At least 3 years of relevant professional experience in application support, application maintenance or IT operations.
• Experience supporting IaaS-based applications in production and non-production environments.
• Professional working proficiency in English.
• Ability to coordinate with technical teams and business users in incident, change and release contexts.
• Structured, responsible and solution-oriented approach to troubleshooting and service continuity.
• Availability for a hybrid work model in the Lisbon area, with on-site presence in Moscavide twice per week.

TECHNICAL SKILLS

• Application configuration, installation and parametrization.
• Java or C# development experience.
• Azure cloud frameworks and IaaS application environments.
• Shell scripting.
• SQL Server and MongoDB databases.
• Security constraints and secure development and deployment practices.
• Incident management, change impact analysis and production support.
• Deployment automation and configuration management.
• Test planning and validation of technical changes.
• Capacity management and infrastructure cost optimization practices.

NICE TO HAVE

• CI/CD pipelines and automation tools.
• Bachelor’s or Master’s degree in Computer Science, Information Technology or a related field.

COMPENSATION TRANSPARENCY

Base salary range: EUR 15 000 - EUR 18 000 gross/year

Total compensation: up to EUR 23 000/year

The salary range is based on objective and gender-neutral criteria, including required competencies, professional experience, level of responsibility and role requirements. Final compensation will be determined according to the candidate's profile and position requirements.

WHAT WE OFFER

• Private health insurance from day one, with no waiting periods and optional family extension.
• Confidential mental health support through a dedicated partner, including access to psychological support, content and live sessions.
• Continuous learning and certification support throughout your journey.
• Flexibility whenever the role and project context allow it.
• Childcare vouchers and practical support measures designed to help balance personal and professional life.
• Team moments, shared milestones and leadership presence when it matters most.
• Upskilling opportunities in quality management, information security and cybersecurity best practices.

EQUAL OPPORTUNITY

Hexa is committed to equal opportunity and inclusive recruitment practices. We value diverse backgrounds, experiences and perspectives, and we align our people practices with the principles of the Portuguese Diversity Charter.

HEXA LIFE

At Hexa, we are all Builders. You will be part of a culture based on honesty, mutual support and agility, where people are encouraged to contribute, improve and build meaningful solutions together.