AI Tools Support Specialist — Start Now (Lisbon)

Cross Border Talents; Lisboa; On-site; EUR 26,000 - 34,000; Full time

Job summary

Cross Border Talents is seeking a Lisbon-based support agent to assist customers using AI tools. The role requires clear English explanations and practical solutions to save users time.

You will answer questions, diagnose errors, guide settings and account changes, and meticulously record each case. We value reliability, teamwork and a positive attitude, with regular feedback and a clear path for development from day one.

Qualifications

• Fluent English at C1 level or higher.
• Technical background or prior tech support experience.
• Interest in artificial intelligence.
• Candidates must have the right to work in Portugal (EU citizenship, residence permit or refugee status).

Responsibilities

• Answer product questions and diagnose user issues.
• Guide users through settings and account changes.
• Record cases carefully for tracking and quality feedback.
• Identify common user struggles to help improve the product.

Skills

C1 English

Technical background

Tech support experience

Job description

Cross Border Talents is seeking a Lisbon-based support agent to assist customers using AI tools. The role requires clear English explanations and practical solutions to save users time.

You will answer questions, diagnose errors, guide settings and account changes, and meticulously record each case. We value reliability, teamwork and a positive attitude, with regular feedback and a clear path for development from day one.