AI Support Specialist — Help Users Master AI Tools (Lisbon)

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 28,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking an energetic English-speaking Customer Support specialist to help users get the most from AI tools and digital products. You will answer questions, explain features, and troubleshoot straightforward issues while maintaining a calm, friendly tone.

Your day-to-day will include handling inbound queries, following documented procedures, and providing constructive feedback to improve the product.

Qualifications

• Fluent English (C1 or higher) required.
• Background in technology or technical support.
• Customer-focused with ability to explain complex features clearly.

Responsibilities

• Answer questions and resolve issues from inbound queries.
• Explain product features in clear, concise English.
• Troubleshoot technical problems following established procedures.
• Provide feedback to help improve the product.

Skills

English C1

Tech support

Customer service

Job description

Cross Border Talents in Lisbon is seeking an energetic English-speaking Customer Support specialist to help users get the most from AI tools and digital products. You will answer questions, explain features, and troubleshoot straightforward issues while maintaining a calm, friendly tone.

Your day-to-day will include handling inbound queries, following documented procedures, and providing constructive feedback to improve the product.