Artificial Intelligence Tools Support Agent English

Cross Border Talents; Lisboa; On-site; EUR 26,000 - 34,000; Full time

Job summary

Cross Border Talents is seeking a Lisbon-based support agent to assist customers using AI tools. The role requires clear English explanations and practical solutions to save users time.

You will answer questions, diagnose errors, guide settings and account changes, and meticulously record each case. We value reliability, teamwork and a positive attitude, with regular feedback and a clear path for development from day one.

Qualifications

• Fluent English at C1 level or higher.
• Technical background or prior tech support experience.
• Interest in artificial intelligence.
• Candidates must have the right to work in Portugal (EU citizenship, residence permit or refugee status).

Responsibilities

• Answer product questions and diagnose user issues.
• Guide users through settings and account changes.
• Record cases carefully for tracking and quality feedback.
• Identify common user struggles to help improve the product.

Skills

C1 English

Technical background

Tech support experience

Job description

Our client in Lisbon supports customers who use artificial intelligence tools in their work and studies. As a support agent, you will be the person who makes those tools work for them, with clear English explanations and practical solutions that save people time.

Typical tasks include answering product questions, diagnosing errors, guiding users through settings and account changes, and recording each case carefully. You will also help us understand where customers struggle, so the product can keep getting better.

We are looking for English at C1 level or higher, a technical background or previous tech support experience, and a genuine interest in artificial intelligence. Shifts are between 07:00 and 22:00, and we are hiring now with an immediate start. We also value reliability, teamwork and a positive attitude, and every new colleague receives regular feedback and a clear path for development from the first day.

Candidates must have the right to work in Portugal, such as European Union citizenship, a valid residence card or permit, or refugee status.