Artificial Intelligence Tools Support Agent English

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 18,000 - 30,000; Full time

Job summary

Our client in Lisbon requires a customer support agent proficient in English to help users of AI tools. You will diagnose issues, explain solutions clearly, and guide customers through settings and account changes.

We value a technical background or prior tech support experience and a genuine interest in artificial intelligence. Shifts run from 07:00 to 22:00, with an immediate start for reliable, team-oriented candidates who can work in Portugal.

Qualifications

• Proficient in English at C1 level or higher.
• Background in IT, tech support, or a related field.
• Strong interest or experience with artificial intelligence and AI tools.

Responsibilities

• Answer product questions and provide clear explanations.
• Diagnose and troubleshoot user issues and guide through settings and account changes.
• Record each case accurately and collect insights to help improve the product.
• Identify patterns of user struggle to inform product development and support processes.

Skills

English proficiency

Tech support experience

AI interest

Job description

Our client in Lisbon supports customers who use artificial intelligence tools in their work and studies. As a support agent, you will be the person who makes those tools work for them, with clear English explanations and practical solutions that save people time.

Typical tasks include answering product questions, diagnosing errors, guiding users through settings and account changes, and recording each case carefully. You will also help us understand where customers struggle, so the product can keep getting better.

We are looking for English at C1 level or higher, a technical background or previous tech support experience, and a genuine interest in artificial intelligence. Shifts are between 07:00 and 22:00, and we are hiring now with an immediate start. We also value reliability, teamwork and a positive attitude, and every new colleague receives regular feedback and a clear path for development from the first day.

Candidates must have the right to work in Portugal, such as European Union citizenship, a valid residence card or permit, or refugee status.