AI Tools Support Specialist — Customer Care & Tech

Tp; Almada; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Free meals in cafeterias

Language courses

Sport activities

Social events

Initial and continuous training

Job summary

Tp is seeking a Customer Care & Technical Support specialist fluent in English to assist clients with AI tools and products in Lisbon Caparica. You will guide customers, train users, and provide high-quality support in a fast-paced environment.

Responsibilities include implementing web-based products with customers, advising on queries, and aiming for first-contact resolution while building strong customer relationships. Health insurance and meals are provided.

Qualifications

• Fluent written and spoken English.
• Experience in technical support and AI tools is preferred.
• Customer-oriented with strong decision-making.
• Excellent communication and persuasive skills.
• Creative problem-solving for technical issues.
• Able to build and maintain positive customer relationships.

Responsibilities

• Implement and verify the deployment of web-based products with customers.
• Guide, support and train customers on AI tools and products.
• Deliver high-quality service and exceed client expectations and quality scoring measures.
• Provide optimal advice regarding different client queries.
• Aim for strong customer satisfaction with first contact resolution.

Skills

Fluent English

Tech Support

AI tools knowledge

Customer focus

Communication

Problem solving

Tools

Job description

Tp is seeking a Customer Care & Technical Support specialist fluent in English to assist clients with AI tools and products in Lisbon Caparica. You will guide customers, train users, and provide high-quality support in a fast-paced environment.

Responsibilities include implementing web-based products with customers, advising on queries, and aiming for first-contact resolution while building strong customer relationships. Health insurance and meals are provided.