AI Tools Support Specialist

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Performance bonus

Meal allowance

Private health insurance

On-site health clinic

Free gym access

Cafeteria perks

Language courses

Regular team events

Job summary

Cross Border Talents is seeking English-speaking AI Agents in Lisbon to assist users with AI tools and platform features. The role includes diagnosing issues, managing user accounts, and responding across chat and email channels.

You will document cases and escalate complex issues to the appropriate teams, delivering a high-quality, friendly support experience. Candidates should be fluent in English and passionate about technology and customer service, with EU citizenship or a valid EU work

Qualifications

• Fluent written and spoken English.
• Passion for technology and customer service.
• EU citizenship or a valid EU work permit.

Responsibilities

• Assist users with questions about AI tools and platform features
• Diagnose and resolve technical issues
• Handle account management requests, including access and settings
• Respond to customers through chat, email, and other channels
• Document cases and escalate complex issues to the right teams
• Share user feedback to help improve products and services
• Deliver a clear, friendly, high-quality support experience

Skills

Fluent English

Job description

Cross Border Talents is seeking English-speaking AI Agents in Lisbon to assist users with AI tools and platform features. The role includes diagnosing issues, managing user accounts, and responding across chat and email channels.

You will document cases and escalate complex issues to the appropriate teams, delivering a high-quality, friendly support experience. Candidates should be fluent in English and passionate about technology and customer service, with EU citizenship or a valid EU work