AI Technical Support Specialist – On-site in Lisbon

Ai Company; Almada; On-site; EUR 13,000 - 17,000; Full time

Benefits offered by this job

Performance bonus up to €200/month

Private health & dental insurance

22 days of annual leave

Compensated training

Job summary

Ai Company is seeking an on-site Customer Support professional in Portugal to join an international team. The role focuses on assisting users of AI products, handling account issues, billing inquiries, and guiding customers on product use.

English fluency and rotating day shifts are required. The position offers a €1,320.67 monthly package with performance bonus up to €200/month, private health and dental insurance after signing, 22 days annual leave, and training upon completion.

Qualifications

• Previous experience in Customer Service, IT Support, or Technical Support is required.
• Strong English communication skills.
• Comfortable troubleshooting digital products and learning new tools.
• Available for rotating shifts Monday-Sunday.

Responsibilities

• Troubleshooting account access and user issues.
• Supporting billing and invoicing inquiries.
• Guiding customers on how to use AI products effectively.
• Supporting both individual and business users across multiple channels.
• Working in an international, fast-paced tech environment.

Skills

Customer Service

IT Support

English Proficiency

Troubleshooting

Multi-channel Support

Job description

Ai Company is seeking an on-site Customer Support professional in Portugal to join an international team. The role focuses on assisting users of AI products, handling account issues, billing inquiries, and guiding customers on product use.

English fluency and rotating day shifts are required. The position offers a €1,320.67 monthly package with performance bonus up to €200/month, private health and dental insurance after signing, 22 days annual leave, and training upon completion.