AI Support Specialist — Customer Care & Tech Help

TP; Portugal; On-site; EUR 22,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Free meals in cafeterias

Language courses

Sport activities and social events

Job summary

TP is seeking an enthusiastic Customer Care & Technical Support professional in Portugal to support our AI-focused client in a fast-paced environment. You will enhance the knowledge base of online advertising and provide guidance on using AI tools, while delivering high-quality service.

Ideal candidates have strong English communication skills, prior tech support experience, and a customer-oriented mindset.

Qualifications

• Fluent written and verbal English.
• Experience in technical support and AI tools (preferred).
• Customer oriented with strong decision-making skills.
• Excellent communication and argumentation skills.
• Ability to solve technical issues creatively.
• Ability to build and maintain positive relationships with customers.

Responsibilities

• Perform and verify the implementation of web-based products with customers.
• Give guidance, support, and train customers on how to use AI tools and products.
• Deliver high quality service to customers, exceeding client expectations and quality scoring measures.
• Provide optimal advice regarding different queries of the business clients.
• Achieve strong customer satisfaction with a focus on first contact resolution.

Skills

English communication

Technical support

AI tools knowledge

Customer orientation

Clear communication

Creative problem solving

Relationship building

Job description

TP is seeking an enthusiastic Customer Care & Technical Support professional in Portugal to support our AI-focused client in a fast-paced environment. You will enhance the knowledge base of online advertising and provide guidance on using AI tools, while delivering high-quality service.

Ideal candidates have strong English communication skills, prior tech support experience, and a customer-oriented mindset.