AI Tech Support Agent - English (Lisbon, Immediate Start)

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Job summary

Savior Artigos Texteis Lda in Lisbon is seeking a technical support agent to provide English-language support for an AI platform. You will help users resolve account, configuration and performance issues and be part of a team that prides itself on fast, reliable answers.

Responsibilities include reviewing tickets, reproducing issues, guiding customers through solutions, and flagging recurring problems for the product team.

Qualifications

• Must have English at C1 level or higher.
• Technical background or prior experience in tech support.
• Real interest in artificial intelligence.

Responsibilities

• Review support tickets and reproduce issues.
• Walk customers through solutions and provide notes to specialists when needed.
• Flag recurring problems so the product team can act on them.

Skills

English proficiency (C1+)

Technical background

Tech support experience

Job description

Savior Artigos Texteis Lda in Lisbon is seeking a technical support agent to provide English-language support for an AI platform. You will help users resolve account, configuration and performance issues and be part of a team that prides itself on fast, reliable answers.

Responsibilities include reviewing tickets, reproducing issues, guiding customers through solutions, and flagging recurring problems for the product team.