Technical Support Agent English Artificial Intelligence

Savior Artigos Texteis Lda; Lisboa; Vor Ort; EUR 25.000 - 35.000; Vollzeit

Zusammenfassung

Savior Artigos Texteis Lda in Lisbon is seeking a technical support agent to provide English-language support for an AI platform. You will help users resolve account, configuration and performance issues and be part of a team that prides itself on fast, reliable answers.

Responsibilities include reviewing tickets, reproducing issues, guiding customers through solutions, and flagging recurring problems for the product team.

Qualifikationen

• Must have English at C1 level or higher.
• Technical background or prior experience in tech support.
• Real interest in artificial intelligence.

Aufgaben

• Review support tickets and reproduce issues.
• Walk customers through solutions and provide notes to specialists when needed.
• Flag recurring problems so the product team can act on them.

Kenntnisse

English proficiency (C1+)

Technical background

Tech support experience

Jobbeschreibung

We are looking for a technical support agent to work on English language support for a leading artificial intelligence platform based in Lisbon. You will help users resolve account, configuration and performance issues, and you will be part of a team that takes pride in fast and reliable answers.

Your responsibilities include reviewing support tickets, reproducing issues, walking customers through solutions and passing on detailed notes to specialist colleagues when a case needs more help. You will also flag recurring problems so the product team can act on them.

To succeed in this role you will need English at C1 level or higher, a technical background or prior experience in tech support, and a real interest in artificial intelligence. Working hours fall between 07:00 and 22:00, and we need people who can begin straight away.

Candidates must have the right to work in Portugal, such as European Union citizenship, a valid residence card or permit, or refugee status.