Technical Support Agent English Artificial Intelligence

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 36,000; Full time

Job summary

Cross Border Talents is seeking a technical support agent to handle English-language support for a Lisbon-based AI platform. You will assist users with account, configuration, and performance issues, joining a team that prides itself on fast, reliable responses.

Your role includes reviewing tickets, reproducing issues, guiding customers through solutions, and sharing detailed notes with specialists when escalation is required.

Qualifications

• English at C1 level or higher.
• A technical background or prior experience in tech support.
• A real interest in artificial intelligence.
• Working hours fall between 07:00 and 22:00.
• Available to begin straight away.
• Right to work in Portugal (EU citizenship, residence card/permit, or refugee status).

Responsibilities

• Review support tickets and reproduce issues to help resolve them.
• Walk customers through solutions and pass notes to specialist colleagues when needed.
• Flag recurring problems so the product team can act on them.

Skills

English language

Technical background

Tech support experience

Job description

We are looking for a technical support agent to work on English language support for a leading artificial intelligence platform based in Lisbon. You will help users resolve account, configuration and performance issues, and you will be part of a team that takes pride in fast and reliable answers.

Your responsibilities include reviewing support tickets, reproducing issues, walking customers through solutions and passing on detailed notes to specialist colleagues when a case needs more help. You will also flag recurring problems so the product team can act on them.

To succeed in this role you will need English at C1 level or higher, a technical background or prior experience in tech support, and a real interest in artificial intelligence. Working hours fall between 07:00 and 22:00, and we need people who can begin straight away.

Candidates must have the right to work in Portugal, such as European Union citizenship, a valid residence card or permit, or refugee status.