AI Product Support Engineer — Lisbon

Savior Artigos Texteis Lda

Lisboa

On-site

EUR 26,000 - 38,000

Full time

2 days ago

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Benefits offered by this job

Health insurance

Meal allowance

Work equipment provided

Job summary

Savior Artigos Texteis Lda in Lisbon is seeking an English-speaking technical support specialist to join our growing customer support team. You will be the go-to expert for users of AI-powered software, troubleshoot issues, and collaborate with Product and Engineering teams to drive product improvements.

Role requires proven tech support experience, immediate availability to relocate to Lisbon or be based there, and strong English communication skills.

Qualifications

Proven experience in technical support, tech support or IT helpdesk.
Valid work permit or legal right to work in Portugal.
Based in Lisbon or able to relocate immediately.
Available to start ASAP.

Responsibilities

Provide first-line and escalated technical support to English-speaking customers via chat, email and phone.
Troubleshoot issues with AI-powered software, integrations and platform features.
Diagnose and reproduce bugs, and work with Product and Engineering teams to resolve them.
Build and improve the internal knowledge base and customer FAQs.
Deliver excellent customer satisfaction (CSAT) and meet SLA targets.
Guide customers on product features, workarounds and best practices.
Spot trends in customer feedback and flag product improvement opportunities.

Skills

Fluent English

Troubleshooting

Analytical thinking

Written communication

CRM systems

Tools

Zendesk

Intercom

Freshdesk

Job description

Role requires proven tech support experience, immediate availability to relocate to Lisbon or be based there, and strong English communication skills.

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