AI Platform Support Specialist (English)

Savior Artigos Texteis Lda; Odivelas; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Paid training

International environment

Career development

Annual leave

Job summary

Savior Artigos Texteis Lda in Lisbon, Portugal, is seeking an English-speaking Customer Support Specialist to join our international team supporting users of a leading AI platform.

You will assist consumers and business users with account, billing and product issues, troubleshoot problems, and deliver clear, timely solutions while maintaining high quality standards. On-site, full-time role with day shifts 07:00–22:00.

Qualifications

• C1–C2 English required.
• Experience in Customer Support/Technical Support/Helpdesk/Customer Success or similar.
• Comfortable with technology and digital platforms.
• Available for rotating day shifts between 07:00 and 22:00.
• Based in Lisbon and legally authorized to work in Portugal.

Responsibilities

• Support customers via multiple channels.
• Assist with billing, account access, and product-related issues.
• Troubleshoot problems and guide users on the platform.
• Deliver clear and timely solutions while meeting quality standards.

Skills

English proficiency (C1–C2)

Strong communication

Problem solving

Job description

Savior Artigos Texteis Lda in Lisbon, Portugal, is seeking an English-speaking Customer Support Specialist to join our international team supporting users of a leading AI platform.

You will assist consumers and business users with account, billing and product issues, troubleshoot problems, and deliver clear, timely solutions while maintaining high quality standards. On-site, full-time role with day shifts 07:00–22:00.