AI Support Specialist - Growth, Benefits & Training

Cross Border Talents; Loures; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Base salary

Meal allowance

Health insurance

Dental insurance

Paid annual leave

13th/14th month

Job summary

Cross Border Talents in Lisbon is seeking a Customer Support Specialist to assist consumers and business users of a leading American AI platform. You will troubleshoot issues, guide users through advanced generative AI features, and deliver excellent service in a fast-paced environment.

The role requires native or near-native English, a passion for technology, strong problem-solving skills, and flexibility for day shifts including weekends. On-site work with a full benefits package.

Qualifications

• Native or near-native English (written and spoken).
• Strong passion for technology, artificial intelligence, and digital tools.
• Excellent problem-solving skills with high attention to detail.
• Previous experience in customer support or call center environments is a plus.

Responsibilities

• Provide reactive, multi-channel support to individual and corporate users.
• Troubleshoot account access and resolve billing queries.
• Guide customers on effectively utilizing the AI platform's features.
• Maintain high-quality service standards and timely professional communication.

Job description

Cross Border Talents in Lisbon is seeking a Customer Support Specialist to assist consumers and business users of a leading American AI platform. You will troubleshoot issues, guide users through advanced generative AI features, and deliver excellent service in a fast-paced environment.

The role requires native or near-native English, a passion for technology, strong problem-solving skills, and flexibility for day shifts including weekends. On-site work with a full benefits package.