AI Customer Tech Advisor – Lisbon, Portugal

Cross Border Talents; Lisboa; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Meal allowance

Work equipment provided

Job summary

Cross Border Talents in Lisbon is seeking an English-speaking technical support professional to join our growing customer support team. You will be the go-to expert for users of AI-powered software, integrations and platforms, troubleshooting issues and collaborating with Product and Engineering.

This role offers a fast-growing AI environment in Lisbon, with a competitive salary based on experience, health insurance, meal allowance and work equipment provided.

Qualifications

• Fluent written and spoken English (C1 or higher).
• Strong troubleshooting, analytical and problem-solving skills.
• Comfortable using ticketing systems, CRMs and support software.
• Ability to explain technical issues clearly in writing.

Responsibilities

• Provide first-line and escalated technical support to English-speaking customers via chat, email and phone.
• Troubleshoot issues with AI-powered software, integrations and platform features.
• Diagnose and reproduce bugs, and work with Product and Engineering teams to resolve them.
• Build and improve the internal knowledge base and customer FAQs.
• Deliver excellent customer satisfaction (CSAT) and meet SLA targets.
• Guide customers on product features, workarounds and best practices.
• Spot trends in customer feedback and flag product improvement opportunities.

Skills

Fluent English

Troubleshooting

Analytical thinking

Clear written communication

Tools

Zendesk

Intercom

Freshdesk

CRM software

Job description

Love solving tech problems? Curious about AI? Join a fast-scaling AI company in Lisbon and help customers get the most out of cutting-edge AI products.

We are looking for an English-speaking technical support professional to join our growing customer support team in Lisbon. In this role you will be the go-to expert for users of AI-powered software, integrations and platforms. You will troubleshoot their issues, work with Product and Engineering teams, and help shape how the products evolve.

If you already have tech support experience, can work in Portugal, and are ready to start now, this is your chance to step into the AI industry.

What you'll do

• Provide first-line and escalated technical support to English-speaking customers via chat, email and phone


• Troubleshoot issues with AI-powered software, integrations and platform features


• Diagnose and reproduce bugs, and work with Product and Engineering teams to resolve them


• Build and improve the internal knowledge base and customer FAQs


• Deliver excellent customer satisfaction (CSAT) and meet SLA targets


• Guide customers on product features, workarounds and best practices


• Spot trends in customer feedback and flag product improvement opportunities

Why join us

• Step into the fast-growing AI industry and build skills in high demand


• Competitive salary based on experience


• Health insurance


• Meal allowance


• Work equipment provided


• Clear growth opportunities in a fast-scaling tech company


• Fast-track hiring process with a quick start


• Live and work in Lisbon, one of Europe's most vibrant tech hubs

Requirements

Mandatory

• Proven experience in technical support, tech support or IT helpdesk


• Valid work permit or legal right to work in Portugal


• Based in Lisbon or able to relocate immediately


• Available to start ASAP

Essential skills

• Fluent/native English, written and spoken (C1 or higher)


• Strong troubleshooting, analytical and problem-solving skills


• Comfortable using ticketing systems, CRMs and support software


• Ability to explain technical issues clearly in writing

Nice to have

• Experience supporting AI, SaaS or tech products


• Familiarity with Zendesk, Intercom, Freshdesk or similar


• Basic understanding of APIs and integrations


• Portuguese language skills