AI Platform Support Specialist — English, Tech-Savvy

Cross Border Talents; Setúbal; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Health benefits

Meal allowance

13th & 14th month allowances

Vacation days

On-site gym & campus facilities

Career growth potential

Job summary

Cross Border Talents in Lisbon is seeking a Customer Support Specialist to provide high-quality support to consumers and business users of a leading AI platform. You will troubleshoot issues, guide users through advanced generative AI products, and deliver an exceptional customer experience in a fast-paced environment.

You will work across channels, assist with account access and billing queries, and continuously uphold strong service standards.

Qualifications

• Native or near-native English (written and spoken).
• Experience in customer support or call center is a plus.
• Strong problem-solving and attention to detail.

Responsibilities

• Provide reactive and efficient support across chat, email, and phone for individual and corporate users.
• Troubleshoot account access issues and resolve billing/invoicing queries.
• Guide and educate customers on using the AI platform’s features effectively.
• Maintain high-quality service standards exceeding performance metrics.
• Deliver clear, timely, and professional responses to inquiries.

Skills

English

Customer support

Problem solving

Tech-savvy

Flexible shifts

Job description

Cross Border Talents in Lisbon is seeking a Customer Support Specialist to provide high-quality support to consumers and business users of a leading AI platform. You will troubleshoot issues, guide users through advanced generative AI products, and deliver an exceptional customer experience in a fast-paced environment.

You will work across channels, assist with account access and billing queries, and continuously uphold strong service standards.