AI Platform Support Specialist — Customer Ops (Lisbon)

Cross Border Talents; Lisboa; On-site; EUR 22,000 - 30,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking an English-speaking Operations Customer Expert to support users of an international AI technology platform. You will handle account access, billing inquiries and product-related questions, using strong software know-how to guide users through the platform.

This role emphasizes customer care with practical technical support, no prior AI experience required. You will receive training in English and work in a full-time operations team with rotating shifts.

Qualifications

• Good level of English for customer communication and training.
• Strong computer literacy and familiarity with software or digital products.
• Problem-solving skills and attention to detail.
• Customer service or technical support experience is advantageous.
• Portuguese residence permit and work authorization required.

Responsibilities

• Respond to customer inquiries via chat, email and phone.
• Assist with account access, billing and invoicing questions.
• Explain product features and guide users through platform processes.
• Investigate issues, document interactions and escalate when needed.

Skills

English proficiency

Computer literacy

Problem solving

Customer service experience

AI tools familiarity

Job description

Cross Border Talents in Lisbon is seeking an English-speaking Operations Customer Expert to support users of an international AI technology platform. You will handle account access, billing inquiries and product-related questions, using strong software know-how to guide users through the platform.

This role emphasizes customer care with practical technical support, no prior AI experience required. You will receive training in English and work in a full-time operations team with rotating shifts.