AI Customer Support Specialist — Tech & Billing

Cross Border Talents; Lisboa; Presencial; EUR 21 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Private health and dental insurance

Paid training program

Performance bonus

Resumo da oferta

Cross Border Talents in Lisbon, Portugal (On-site) is seeking a customer support specialist to provide professional assistance across multiple channels and help users navigate product features. The role emphasizes high-quality service and strong problem-solving abilities, with EU work permission required.

The position includes meal allowances, private health and dental insurance after contract signature (subject to eligibility), and paid training.

Qualificações

• Fluency in English (written and spoken).
• Strong communication and problem-solving skills.
• Customer-focused mindset with attention to detail.

Responsabilidades

• Provide professional customer support via multiple communication channels.
• Assist customers with billing and invoicing inquiries.
• Troubleshoot account access and platform-related issues.
• Guide and train users on product features and best practices.
• Deliver high-quality service that exceeds customer expectations.
• Respond efficiently and effectively to customer requests and concerns.

Conhecimentos

English proficiency

Strong communication

Problem solving

Customer-focused

Attention to detail

Interest in AI/tech

EU work permission

Descrição da oferta de emprego

Cross Border Talents in Lisbon, Portugal (On-site) is seeking a customer support specialist to provide professional assistance across multiple channels and help users navigate product features. The role emphasizes high-quality service and strong problem-solving abilities, with EU work permission required.

The position includes meal allowances, private health and dental insurance after contract signature (subject to eligibility), and paid training.