Lisbon AI Customer Support Specialist | Billing & Training

Cross Border Talents; Lisboa; Presencial; EUR 24 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Performance bonus

Private health and dental insurance

Paid training program

Resumo da oferta

Cross Border Talents in Lisbon is seeking a customer support agent to deliver high-quality assistance across channels, with focus on billing, access issues, and product guidance.

You will engage with English-speaking customers, troubleshoot problems, and participate in a paid training program, on-site in Lisbon. The role emphasizes a proactive, customer-centric mindset in a fast-paced tech environment.

Qualificações

• Fluent English (written and spoken).
• EU work permission required.
• Strong communication and problem-solving skills.
• Customer-focused mindset with attention to detail.
• Interest in technology, AI, and digital products.
• Ability to thrive in a fast-paced, dynamic environment.

Responsabilidades

• Provide professional customer support via multiple communication channels.
• Assist customers with billing and invoicing inquiries.
• Troubleshoot account access and platform-related issues.
• Guide and train users on product features and best practices.
• Deliver high-quality service that meets customer expectations.
• Respond efficiently to customer requests and concerns.

Conhecimentos

Fluent English

EU Work Permission

Strong communication

Problem-solving

Customer-focused

Interest in technology

Descrição da oferta de emprego

Cross Border Talents in Lisbon is seeking a customer support agent to deliver high-quality assistance across channels, with focus on billing, access issues, and product guidance.

You will engage with English-speaking customers, troubleshoot problems, and participate in a paid training program, on-site in Lisbon. The role emphasizes a proactive, customer-centric mindset in a fast-paced tech environment.