Lisbon AI Customer Support Specialist | Billing & Training

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Meal allowance

Performance bonus

Private health and dental insurance

Paid training program

Job summary

Cross Border Talents in Lisbon is seeking a customer support agent to deliver high-quality assistance across channels, with focus on billing, access issues, and product guidance.

You will engage with English-speaking customers, troubleshoot problems, and participate in a paid training program, on-site in Lisbon. The role emphasizes a proactive, customer-centric mindset in a fast-paced tech environment.

Qualifications

• Fluent English (written and spoken).
• EU work permission required.
• Strong communication and problem-solving skills.
• Customer-focused mindset with attention to detail.
• Interest in technology, AI, and digital products.
• Ability to thrive in a fast-paced, dynamic environment.

Responsibilities

• Provide professional customer support via multiple communication channels.
• Assist customers with billing and invoicing inquiries.
• Troubleshoot account access and platform-related issues.
• Guide and train users on product features and best practices.
• Deliver high-quality service that meets customer expectations.
• Respond efficiently to customer requests and concerns.

Skills

Fluent English

EU Work Permission

Strong communication

Problem-solving

Customer-focused

Interest in technology

Job description

Are you passionate about technology, AI, and delivering exceptional customer experiences? Join a global team supporting one of the world's leading AI research and deployment companies and help shape the future of artificial intelligence.

Location

Lisbon, Portugal (On-site)
Applicants must have EU Work Permission (EU Citizenship, EU Residence Permit, or valid authorization to work within the European Union).

Responsibilities

• Provide professional customer support via multiple communication channels.
• Assist customers with billing and invoicing inquiries.
• Troubleshoot account access and platform-related issues.
• Guide and train users on product features and best practices.
• Deliver high-quality service that exceeds customer expectations.
• Respond efficiently and effectively to customer requests and concerns.

Requirements

• Fluency in English (written and spoken).
• Strong communication and problem-solving skills.
• Customer-focused mindset with attention to detail.
• Interest in technology, AI, and digital products.
• Ability to thrive in a fast-paced, dynamic environment.
• EU Work Permission required.

Salary & Benefits

• Attractive salary
• Meal allowance
• Performance bonus
• Private health and dental insurance after contract signature (subject to eligibility requirements)
• Paid training program

Interested? 𝗔𝗽𝗽𝗹𝘆 𝗡𝗼𝘄! Send your CV to [e-mail]