AI Customer Operations Specialist

Cross Border Talents; Lisboa; On-site; EUR 177,000 - 204,000; Full time

Benefits offered by this job

Private health insurance

Meal card

Paid training

On-site gym

Cafeteria

Lounge areas

Job summary

Cross Border Talents is seeking an Operations Customer Expert in Lisbon to provide high-quality, reactive technical and operational support to individuals and business users across multiple channels.

You will handle billing and subscription inquiries, troubleshoot access issues, and guide customers on optimizing AI tools and platforms while maintaining top service standards. This role requires English fluency and EU work eligibility.

Qualifications

• Fluency in English (written and spoken) is required.
• Interest in new technologies, generative AI, and digital platforms.
• Strong problem-solving and communication skills for multi-channel support.
• Eligible to work in Portugal / EU.

Responsibilities

• Support customers with billing, subscriptions, and invoicing inquiries.
• Troubleshoot account access and authentication issues.
• Guide, train, and assist customers on optimizing their use of the client's AI tools and platforms.
• Deliver exceptional service standards that meet or exceed quality targets.
• Provide timely, accurate, and useful solutions to maintain high customer satisfaction.

Skills

Fluency in English

Problem-solving

Communication

Multi-channel support

Rotating shifts

Job description

Job Description

Are you passionate about cutting-edge technology and artificial intelligence? We are looking for an Operations Customer Expert to join our team in Lisbon, supporting one of the world's leading American AI research and deployment organizations.

In this role, you will deliver high-quality, reactive technical and operational support to individual consumers and business users across multiple communication channels.

Key Responsibilities

• Support customers with billing, subscriptions, and invoicing inquiries.
• Troubleshoot account access and authentication issues.
• Guide, train, and assist customers on optimizing their use of the client's AI tools and platforms.
• Deliver exceptional service standards that consistently meet or exceed quality targets.
• Provide timely, accurate, and useful solutions to maintain high customer satisfaction.

Requirements & Qualifications

• Fluency in English (written and spoken).
• Strong interest in new technologies, generative AI, and digital platforms.
• Excellent problem-solving, communication, and multi-channel customer service skills.
• Ability to work on 40-hour weekly rotating shifts within the day schedule.
• Valid work authorization for Portugal / EU.

Compensation & Benefits

• Base Salary & Allowances: €1,320.67 gross monthly fixed salary (includes base salary, monthly split Christmas/Holiday allowances, and €7.00/day meal card).
• Performance Bonus: Monthly variable productivity bonus up to €200.00.
• Paid Training: 15-day comprehensive paid orientation and product training program.
• Healthcare: Private health and dental insurance provided upon contract signing.
• Workplace Perks: Modern office facilities (including on-site gym, cafeteria, and lounge areas).