AI Customer Operations Specialist

Cross Border Talents; Lisboa; Presencial; EUR 177 000 - 204 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Meal card

Paid training

On-site gym

Cafeteria

Lounge areas

Resumo da oferta

Cross Border Talents is seeking an Operations Customer Expert in Lisbon to provide high-quality, reactive technical and operational support to individuals and business users across multiple channels.

You will handle billing and subscription inquiries, troubleshoot access issues, and guide customers on optimizing AI tools and platforms while maintaining top service standards. This role requires English fluency and EU work eligibility.

Qualificações

• Fluency in English (written and spoken) is required.
• Interest in new technologies, generative AI, and digital platforms.
• Strong problem-solving and communication skills for multi-channel support.
• Eligible to work in Portugal / EU.

Responsabilidades

• Support customers with billing, subscriptions, and invoicing inquiries.
• Troubleshoot account access and authentication issues.
• Guide, train, and assist customers on optimizing their use of the client's AI tools and platforms.
• Deliver exceptional service standards that meet or exceed quality targets.
• Provide timely, accurate, and useful solutions to maintain high customer satisfaction.

Conhecimentos

Fluency in English

Problem-solving

Communication

Multi-channel support

Rotating shifts

Descrição da oferta de emprego

Cross Border Talents is seeking an Operations Customer Expert in Lisbon to provide high-quality, reactive technical and operational support to individuals and business users across multiple channels.

You will handle billing and subscription inquiries, troubleshoot access issues, and guide customers on optimizing AI tools and platforms while maintaining top service standards. This role requires English fluency and EU work eligibility.