AI Customer Support Specialist — Multichannel & Growth

CB Talents SP; Loures; Presencial; EUR 17 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid training

Career development

International team

Multicultural environment

22 days leave

Internal mobility

Resumo da oferta

CB Talents SP in Lisbon, Portugal, is seeking an English-speaking Customer Support Specialist to join an international team supporting users of a leading AI platform.

You will assist consumers and business users with account, billing, product, and technical-related issues, delivering an excellent customer experience across multiple channels while adhering to quality standards and processes. The role offers paid training, career growth, and an international, multicultural environment.

Qualificações

• C1–C2 English proficiency.
• Experience in Customer Support, Technical Support, Helpdesk, or similar.
• Comfortable with technology and digital platforms.
• Strong communication and problem-solving skills.
• Based in Lisbon and legally allowed to work in Portugal.

Responsabilidades

• Support customers via multiple channels.
• Assist with billing, account access, and product-related issues.
• Troubleshoot problems and guide users on the platform.
• Deliver clear and timely solutions while meeting quality standards.

Conhecimentos

English C1-C2

Customer support

Problem solving

Strong communication

Descrição da oferta de emprego

CB Talents SP in Lisbon, Portugal, is seeking an English-speaking Customer Support Specialist to join an international team supporting users of a leading AI platform.

You will assist consumers and business users with account, billing, product, and technical-related issues, delivering an excellent customer experience across multiple channels while adhering to quality standards and processes. The role offers paid training, career growth, and an international, multicultural environment.