Customer Support Specialist for a Leading AI Company

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 29,000; Full time

Benefits offered by this job

Meal allowance

Private health and dental insurance

Paid training program

Performance bonus

Job summary

Cross Border Talents in Lisbon, Portugal (On-site) is seeking a customer support specialist to provide professional assistance across multiple channels and help users navigate product features. The role emphasizes high-quality service and strong problem-solving abilities, with EU work permission required.

The position includes meal allowances, private health and dental insurance after contract signature (subject to eligibility), and paid training.

Qualifications

• Fluency in English (written and spoken).
• Strong communication and problem-solving skills.
• Customer-focused mindset with attention to detail.

Responsibilities

• Provide professional customer support via multiple communication channels.
• Assist customers with billing and invoicing inquiries.
• Troubleshoot account access and platform-related issues.
• Guide and train users on product features and best practices.
• Deliver high-quality service that exceeds customer expectations.
• Respond efficiently and effectively to customer requests and concerns.

Skills

English proficiency

Strong communication

Problem solving

Customer-focused

Attention to detail

Interest in AI/tech

EU work permission

Job description

Are you passionate about technology, AI, and delivering exceptional customer experiences? Join a global team supporting one of the world's leading AI research and deployment companies and help shape the future of artificial intelligence.

Location

Lisbon, Portugal (On-site)
Applicants must have EU Work Permission (EU Citizenship, EU Residence Permit, or valid authorization to work within the European Union).

Responsibilities

• Provide professional customer support via multiple communication channels.
• Assist customers with billing and invoicing inquiries.
• Troubleshoot account access and platform-related issues.
• Guide and train users on product features and best practices.
• Deliver high-quality service that exceeds customer expectations.
• Respond efficiently and effectively to customer requests and concerns.

Requirements

• Fluency in English (written and spoken).
• Strong communication and problem-solving skills.
• Customer-focused mindset with attention to detail.
• Interest in technology, AI, and digital products.
• Ability to thrive in a fast-paced, dynamic environment.
• EU Work Permission required.

Salary & Benefits

• Attractive salary
• Meal allowance
• Performance bonus
• Private health and dental insurance after contract signature (subject to eligibility requirements)
• Paid training program