AI Customer Support Specialist — Night Shift, Lisbon

Closerhire; Lisboa; Sur place; EUR 15 000 - 23 000; Plein temps

Avantages offerts par ce poste

Night shift allowance (25% 22:00-00:00

Night shift allowance (50% 00:00-06:00

Meal allowance

Private health and dental insurance

22 days of annual leave

Relocation assistance

Comprehensive initial training

Career development opportunities

International working environment in

Résumé du poste

CloserHire is partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal. This full-time 40-hour-per-week role operates on the Night Shift, with hours from 22:00 to 07:00, Sunday to Saturday.

You will handle inquiries across channels, assist with billing, troubleshoot issues, and guide customers on features. The role emphasizes high-quality support, training, and career growth within an international team in

Qualifications

• Fluent English, written and spoken.
• Strong interest in AI and new technologies.
• Excellent communication and problem-solving skills.
• Customer-focused and comfortable troubleshooting issues.
• Previous customer service or technical support experience is an advantage.
• Comfortable working in a fast-paced and technology-driven environment.
• Availability to work Night Shifts scheduled between 22:00 and 07:00.

Responsabilités

• Support customers across multiple communication channels
• Resolve billing, invoicing and account access enquiries
• Troubleshoot platform and product-related issues
• Guide customers on using products and features effectively
• Deliver timely, accurate and high-quality customer support

Connaissances

Fluent English

Interest in AI

Communication skills

Problem-solving

Customer focus

CS/Tech support exp

Night shift availability

Description du poste

CloserHire is partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal. This full-time 40-hour-per-week role operates on the Night Shift, with hours from 22:00 to 07:00, Sunday to Saturday.

You will handle inquiries across channels, assist with billing, troubleshoot issues, and guide customers on features. The role emphasizes high-quality support, training, and career growth within an international team in