AI Customer Success Analyst - Day Shifts, Paid Training

Cross Border Talents; Loures; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Paid training

Work-life balance

Career growth

Job summary

Cross Border Talents in Lisbon is seeking a customer support advisor to assist users of a leading American AI research and deployment company. You will guide users to maximize AI tools and products, across chat, email, and phone, while delivering exceptional service.

You will participate in a comprehensive 15‑day training, enjoy a predictable day-shift schedule, and support both consumers and business clients in a fast-paced AI environment.

Qualifications

• Fluent in written and spoken English.
• Genuine passion for AI, emerging tech and digital innovation.
• Strong analytical thinking and troubleshooting abilities.
• Excellent customer-focused communication.
• Willing to work 8-hour day shifts between 07:00 and 22:00.

Responsibilities

• Guide, support, and train users on navigating and maximizing AI platforms.
• Investigate inquiries, account access, billing and invoicing questions.
• Communicate across chat, email, and phone to deliver a world-class customer experience.
• Meet and exceed service benchmarks amid rapid AI updates.

Skills

Excellent English

Tech enthusiasm

Problem solving

Customer focus

Flexibility

Job description

Cross Border Talents in Lisbon is seeking a customer support advisor to assist users of a leading American AI research and deployment company. You will guide users to maximize AI tools and products, across chat, email, and phone, while delivering exceptional service.

You will participate in a comprehensive 15‑day training, enjoy a predictable day-shift schedule, and support both consumers and business clients in a fast-paced AI environment.