AI Cloud Support Specialist: API & HTTP Troubleshooter

Boeva Tech; Lisboa; Vor Ort; EUR 9.300 - 11.000; Vollzeit

Benefits dieser Stelle

Meal allowance

International exposure

AI-assisted tooling exposure

Professional development in APIs/cloud

Zusammenfassung

Boeva Tech in Lisbon is seeking a Technical Support Specialist to provide first-line assistance for AI-powered, cloud-based solutions. You will troubleshoot API-related issues, interpret HTTP errors, and guide customers to correct resolutions with reference to official documentation.

You will work with AI-assisted workflows, verify AI suggestions, and maintain high-quality customer support across international markets while following established procedures and escalation paths.

Qualifikationen

• At least 2 years of experience in technical support or a related field.
• C1 English proficiency with strong written and spoken communication skills.
• Basic understanding of HTTP, APIs, JSON, and simple code examples.

Aufgaben

• Troubleshoot technical issues for APIs and AI-powered cloud solutions.
• Analyse API requests and responses, identify errors, and guide customers to solutions.
• Review AI-generated answers and verify against official docs and reliable sources.
• Deliver timely, clear, and professional customer support across international markets.

Kenntnisse

Technical support experience

API troubleshooting

English proficiency

Jobbeschreibung

Boeva Tech in Lisbon is seeking a Technical Support Specialist to provide first-line assistance for AI-powered, cloud-based solutions. You will troubleshoot API-related issues, interpret HTTP errors, and guide customers to correct resolutions with reference to official documentation.

You will work with AI-assisted workflows, verify AI suggestions, and maintain high-quality customer support across international markets while following established procedures and escalation paths.