AI & Cloud Tech Support Specialist

Wise Insight; Lisboa; Presencial; EUR 9300 - 11 000; Tempo integral

Resumo da oferta

Wise Insight in Lisbon, Portugal, is seeking a Technical Support Specialist to deliver first-line API and cloud-based solution support. The role focuses on troubleshooting standard issues, addressing customer inquiries promptly, and ensuring high-quality service in line with procedures and standards.

The ideal candidate has at least 2 years in technical support, fluent English, and strong problem-solving and communication skills.

Qualificações

• Minimum of 2 years of experience in technical support or a related field.
• Fluency in English, both written and spoken.
• Ability to learn basic "vibe coding" concepts and perform simple technical tasks.
• Strong communication, problem-solving, and customer service skills.
• Ability to work in a fast-paced, international environment.

Responsabilidades

• Provide first-line technical support for API-related issues involving AI and cloud-based solutions.
• Gather and assess relevant troubleshooting information before resolving or escalating technical issues.
• Interpret common API and HTTP errors, distinguishing between client-side and server-side issues.
• Review basic request/response data, endpoints, methods, headers, payloads, status codes, and error messages.
• Read and understand simple code snippets used to make API calls.
• Validate AI-generated or bot-provided answers against official documentation or reliable sources before relying on them.
• Respond to customer queries and service requests in a timely and professional manner.
• Escalate complex or unresolved technical issues through internal channels.
• Support customers across international markets and multiple time zones.
• Follow all applicable compliance, operational, process, and quality requirements.

Descrição da oferta de emprego

Wise Insight in Lisbon, Portugal, is seeking a Technical Support Specialist to deliver first-line API and cloud-based solution support. The role focuses on troubleshooting standard issues, addressing customer inquiries promptly, and ensuring high-quality service in line with procedures and standards.

The ideal candidate has at least 2 years in technical support, fluent English, and strong problem-solving and communication skills.