On-Site Account & Operations Manager | Porto

Papayya Online Personal Training; Porto; On-site; EUR 45,000 - 70,000; Full time

Benefits offered by this job

Opportunity for professional evolution

Dynamic environment with autonomy

Collaboration with a passionate team

Job summary

A leading online personal training firm in Porto is seeking a Senior Account Operations Manager to manage client relationships and improve operational processes. The ideal candidate will have a degree in Management or a related field, with fluency in English and Portuguese. Key responsibilities include managing B2B and B2C accounts, overseeing client onboarding, and identifying upsell opportunities. This full-time position offers a chance to work in a fast-growing company that values autonomy and personal growth.

Qualifications

• Degree in Management, Marketing, or related field is mandatory.
• Fluency in English and Portuguese is required.
• Strong communication and client-facing skills are necessary.
• Excellent attention to detail and ability to manage multiple priorities.

Responsibilities

• Manage and grow a portfolio of B2B and B2C accounts.
• Act as the main point of contact for clients.
• Lead onboarding, support, retention, and performance follow-up processes.
• Identify opportunities for upsell/cross-sell.

Skills

Fluency in English

Fluency in Portuguese

Strong communication skills

Client-facing skills

Attention to detail

Proactive mindset

High digital literacy

Education

Degree in Management, Marketing, Communication

Tools

Modern SaaS tools

Job description

A leading online personal training firm in Porto is seeking a Senior Account Operations Manager to manage client relationships and improve operational processes. The ideal candidate will have a degree in Management or a related field, with fluency in English and Portuguese. Key responsibilities include managing B2B and B2C accounts, overseeing client onboarding, and identifying upsell opportunities. This full-time position offers a chance to work in a fast-growing company that values autonomy and personal growth.