Account Manager On Demand Portugal

Delivery Hero; Lisboa; Presencial; EUR 30 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equity plan

Top-private health insurance

Monthly Glovo credit

Extra time off and work-from-anywhere

Enhanced parental leave

Online therapy and wellbeing benefits

Resumo da oferta

Glovo, part of the Delivery Hero Group, is seeking an Account Manager in Lisbon to own partner relationships for its On‑Demand service. You will manage new leads, pitches, contracts, implementation and ongoing account management, while collaborating with Sales, Operations and Finance to optimize performance.

You will monitor metrics, prepare partner reports, and drive improvements through data analysis. Fluency in English and Portuguese is mandatory, with strong communication and negotiation

Qualificações

• 1+ years of work experience in an account management, sales, consulting or marketing role.
• Strong communications and interpersonal skills.
• Strong commercial and negotiation skills.
• Organizational and multitasking abilities; detail-oriented.
• Fluent in English and Portuguese.

Responsabilidades

• Own the relationship with partners for On‑Demand services; be main contact for new leads, pitching, contracts, implementation and account management.
• Monitor partner performance; analyze metrics, KPIs, invoicing queries; prepare reports and dashboards for partners.
• Collaborate with internal teams (Account Management, Sales, Operations, Finance) to improve processes and support partners.
• Collect partner feedback and drive product/ops improvements; help define mid/long-term growth strategy and OKRs.

Conhecimentos

Relationship management

Commercial skills

Project management

Analytical thinking

Bilingual EN/PT

Tech/FMCG exp.

1+ year experience

Descrição da oferta de emprego

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

YOUR MISSION

Our vision is to offer our partners end-to-end solutions that help them grow and optimize their online and offline businesses. We believe that most restaurants and stores will opt for a strategy that combines their own channels with marketplaces (like Glovo). That is why Glovo has launched its On-Demand service to provide a service for all of our partners’ delivery needs. On-Demand allows partners to easily launch their online channel while Glovo delivers the goods to the final customers with couriers available in the Glovo marketplace. We want Glovo to be the delivery partner of choice, and give them various opportunities to grow their delivery channel, together with marketplace sales.

THE JOURNEY

Own the relationship with partners for everything related to the On-Demand service. This means that you will be the main point of contact for new sales leads, pitching, contract negotiations, implementation, and account management.

Monitor the daily business performance of our partners and help them proactively with ongoing issues and questions such as: compiling and analyzing operational metrics and Key Performance Indicators (KPIs), financial data and invoicing questions, technical product queries/integrations/bugs. Prepare reports and dashboards to present to partners and use as a source for operational improvements.

Support partners by working in close cooperation with other local and global teams - Account Management, Sales, Operations, Finance, and others. Analyze and improve internal processes.

Collect and share feedback from partners with product and operations teams to generate improvements to our software, systems, and processes, thus enhancing partner experience.

Support defining medium and long-term strategy to achieve growth and profitability targets. Participate in target setting and Objectives and Key Results (OKRs) planning activities.

Understand the local environment, and constantly adjust our product to the needs of the market.

Develop an exceptionally well-rounded profile - from commercial and negotiation skills, through data analytics, to legal reviews and software integrations - you will never stop learning.

Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop, and make a difference.

Qualifications

WHAT YOU WILL BRING TO THE RIDE

1+ years of work experience in an account manager, sales, consulting or marketing field. Experience in other Tech or FMCG companies is a plus.

Strong communications and interpersonal skills: ability to work with diverse clients and adapt your communication style accordingly.

Strong commercial skills: ability to effectively pitch and persuade partners

Strong organizational and project management skills: ability to effectively multitask and prioritize. Highly organized and detail-oriented approach.

Problem solver, data-driven, analytical thinking skills.

Multifaceted and flexible profile: willingness and ability to coordinate all technical, operational, and commercial aspects.

Proficiency in English and Portuguese is mandatory.

• An enticing equity plan that lets you own a piece of the action.
• Top‑private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Extra time off and the opportunity to work from anywhere for up to 3 weeks a year!
• Enhanced parental leave.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Additional Information

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).