Partner Success Account Manager (English Market)

Cross Border Talents; Lisboa; Presencial; EUR 42 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive training program

Competitive compensation package

Private health and dental insurance

Flexible working hours

22 days of paid holidays

Resumo da oferta

A technology firm in Lisbon is seeking a Partner Success Account Manager to oversee partnerships and enhance collaboration. In this role, you will manage escalations, provide program management support, and ensure partners successfully utilize support services. The ideal candidate has experience in account management, technical support environments, and is fluent in English. We offer competitive compensation, training, and flexible working hours, along with private health insurance and generous holidays.

Qualificações

• Experience in managing partner ecosystems.
• Ability to handle customer/partner escalations.
• Decision-making skills in complex situations.
• Capable of influencing across all organizational levels and fostering a collaborative environment.
• Proven experience working in a dynamic business environment across cultural boundaries.
• Fluency in English is required; other languages are a plus.
• Knowledge of Microsofts product portfolio is highly desirable.

Responsabilidades

• Oversee agreement management and validate partner data.
• Handle escalations and resolve critical partner issues.
• Assist with subscription entitlements and ensure smooth support operations.
• Provide account planning and program management support to partners.
• Ensure operational excellence and high partner satisfaction.
• Demonstrate delivery excellence and maintain high partner satisfaction.

Conhecimentos

Experience in account management

Exposure to technical support environments

Strong ability to prioritize tasks

Fluency in English

Influencing across organizational levels

English fluency

Microsoft products knowledge

Ferramentas

Microsoft product portfolio knowledge

Descrição da oferta de emprego

Partner Success Account Manager (English Market)

We are seeking a highly motivated Partner Success Account Manager (PSAM) for our expanding team. This role is focused on overseeing and maintaining collaboration with partners through an advanced support program. You will advocate for partners, manage escalations, and ensure their successful utilization of support services and benefits.

Key Responsibilities:

• Oversee agreement management and validate partner data.
• Handle escalations and provide reactive management to resolve critical partner issues quickly.
• Assist with subscription entitlements and collaborate with various teams to ensure smooth support operations.
• Provide account planning and program management support to partners.
• Ensure operational excellence by adhering to policies, procedures, and guidelines.
• Demonstrate delivery excellence and maintain high partner satisfaction.

Qualifications:

• Experience in account management and a solid understanding of partner ecosystems.
• Exposure to technical support environments and handling customer/partner escalations.
• Strong ability to prioritize tasks and make decisions in complex situations.
• Capable of influencing across all organizational levels and fostering a collaborative environment.
• Proven experience working in a dynamic business environment across cultural boundaries.
• Fluency in English is required; other languages are a plus.
• Knowledge of Microsofts product portfolio is highly desirable.

What We Offer:

• Comprehensive training program to help you succeed in your role.
• Competitive compensation package with potential for performance bonuses.
• Private health and dental insurance after contract signing.
• Flexible working hours with rotational shifts between Monday and Friday, 8:00 AM - 11:00 PM.
• 22 days of paid holidays per year, following Portuguese law.

If you're passionate about partner success and have experience in account management, we encourage you to apply for this exciting opportunity!