24x7 IT Operations Technician: Networking & Infra (Lisbon)

Claranet; Lisboa; On-site; EUR 42,000 - 62,000; Full time

Job summary

Claranet is seeking an Operations Technician for a 24x7 on-site role in Lisbon. You will manage incidents and service requests, coordinate escalations with cross-functional teams, and resolve infrastructure, network, and security issues with hands-on support across hardware and software platforms.

The role emphasizes reliability and customer service, requiring knowledge of ITSM processes and networking protocols to ensure stable operations in a fast-paced environment.

Qualifications

• Familiarity with ITSM processes and incident management.
• Understanding of networking protocols and common infrastructure components.
• Experience providing hands-on support across hardware and software.

Responsibilities

• Manage incidents and service requests in a 24x7 operations environment.
• Coordinate escalations with cross-functional teams.
• Resolve infrastructure, network, and security issues with hands-on support.

Skills

ITSM processes

Networking protocols

Hands-on support

Customer service

Job description

Claranet is seeking an Operations Technician for a 24x7 on-site role in Lisbon. You will manage incidents and service requests, coordinate escalations with cross-functional teams, and resolve infrastructure, network, and security issues with hands-on support across hardware and software platforms.

The role emphasizes reliability and customer service, requiring knowledge of ITSM processes and networking protocols to ensure stable operations in a fast-paced environment.