24x7 Operations Technician - Networking & IT Infra

Claranet limited; Portugal; Remote; EUR 22,000 - 30,000; Full time

Job summary

Claranet limited is seeking an Operations Technician for a 24x7 on-site role in Lisbon. You will manage incidents and service requests, coordinate escalations, and resolve infrastructure, network, and security issues in collaboration with cross-functional teams.

The role requires knowledge of ITSM processes, networking protocols, and hands-on support across hardware and software platforms, with a strong focus on reliability and customer service.

Qualifications

• Degree or technical qualification in Networking, Telecommunications, IT, or related field.
• Previous experience in similar roles (preferred).
• Knowledge of TCP/IP, VLANs, Routing & Switching.

Responsibilities

• Create and manage incidents (INC) and service requests (RQ).
• Coordinate escalation across multiple stakeholders.
• Ensure first-line resolution for infrastructure, networks, apps, and security incidents.
• Monitor across platforms and tools (Infrastructure, Network & Application Operations Center).
• Maintain network records and technical documentation.
• Provide on-site technical support 24x7.

Skills

ITSM tools

Incidents management

Service requests

Escalation management

Network monitoring

Knowledge Base

Connectivity diagnosis

Infrastructure maintenance

Technical support

Documentation

Education

Degree in Networking/Telecommunications

Tools

Monitoring software

Orchestration software

Job description

Claranet limited is seeking an Operations Technician for a 24x7 on-site role in Lisbon. You will manage incidents and service requests, coordinate escalations, and resolve infrastructure, network, and security issues in collaboration with cross-functional teams.

The role requires knowledge of ITSM processes, networking protocols, and hands-on support across hardware and software platforms, with a strong focus on reliability and customer service.