Lisbon 24x7 Network Operations Technician

Claranet limited; Lisboa; On-site; EUR 32,000 - 42,000; Full time

Job summary

Claranet Limited in Lisbon is seeking an Operations Technician (24x7) to join our internal team on-site. You will handle ITSM processes, incidents, service requests, and escalation coordination for infrastructure, networks, applications and security.

The role requires hands-on monitoring across platforms, knowledge of networking, switches and routers, and strong problem-solving abilities. You will work 100% on-site with a 24x7 shift schedule and collaborate with multiple stakeholders.

Qualifications

• Degree or technical qualification in Networking, Telecommunications, Information Technology, or a related field.
• Previous experience in similar roles (preferred).
• Knowledge of networking protocols (TCP/IP, VLANs, Routing, and Switching).
• Knowledge of network equipment and solutions.
• Strong analytical and problem-solving skills.
• Team-oriented mindset and strong sense of responsibility.
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Responsibilities

• Experience working with ITSM tools.
• Creation and management of Incidents (INC) and Service Requests (RQ); Escalation management, including experience and the ability to coordinate multiple stakeholders throughout escalation processes.
• Ensuring first-line resolution of incidents related to infrastructure, networks, applications, and security, or escalating to second- and third-line support teams in accordance with Knowledge Base (KB) procedures.
• Experience with monitoring across multiple platforms and tools (Infrastructure, Network & Application Operating Center).
• Knowledge of Monitoring and Orchestration software.
• Diagnosis and resolution of connectivity incidents.
• Infrastructure monitoring and preventive maintenance.
• Configuration of switches, routers, and telecommunications equipment.
• Technicalsupport for internal teams and customers.
• Technicaldocumentation and maintenance of network records.
• 100%On-site (24x7 Shift Schedule).

Skills

ITSM tools

Incident management

Escalation management

First-line support

Monitoring tools

Monitoring & orchestration

Connectivity troubleshooting

Network maintenance

Switches & routers

Technical support

Network documentation

On-site 24x7

Education

Networking/Telecommunications IT degree

Tools

KB procedures

Monitoring software

Job description

Claranet Limited in Lisbon is seeking an Operations Technician (24x7) to join our internal team on-site. You will handle ITSM processes, incidents, service requests, and escalation coordination for infrastructure, networks, applications and security.

The role requires hands-on monitoring across platforms, knowledge of networking, switches and routers, and strong problem-solving abilities. You will work 100% on-site with a 24x7 shift schedule and collaborate with multiple stakeholders.