Jobs in Philippines

Location: Onsite – Ortigas, Pasig City, Philippines
Employment Type: Full-Time
Level: Team Leader / Supervisor
Reporting to: Player Support Manager
Industry: Gaming / Digital Entertainment

GameClub is all about great games and even greater player experiences. As we continue to grow our global community, we’re building a CS team that delivers helpful, friendly, and timely support to players — wherever they are. If you’re passionate about gaming, leadership, and helping people succeed, this role could be your next quest.

We’re looking for a Player Support Squad Leader to guide, mentor, and empower a team of Player Support Specialists. You’ll ensure that our frontline team delivers excellent support, meets performance goals, and embodies the GameClub spirit in every player interaction. You’ll be both a coach and a strategist — balancing team management with hands-on problem solving.

• Lead and manage a squad of Player Support Specialists, ensuring high-quality support across tickets, chats, and emails.
• Monitor team performance through KPIs (response times, CSAT, productivity, QA scores) and drive continuous improvement.
• Provide coaching, feedback, and career development support for team members.
• Act as an escalation point for complex or sensitive player issues.
• Collaborate with other squad leaders and internal departments (QA, Marketing, Developers, Community) to share insights and improve processes.
• Prepare regular reports on team performance, player feedback, and common issues.
• Assist in scheduling and workforce management to maintain 24/7 coverage.
• Advocate a positive, collaborative, and gamer-friendly team culture.

• 2–5 years of experience in customer support, live ops, or community management, with at least 1 year in a leadership role (Team Lead, Supervisor, or similar).
• Strong leadership and people management skills — you know how to motivate and inspire a team.
• Excellent written and verbal communication in English.
• Experience using customer support platforms (Zendesk, Freshdesk, Intercom, or similar).
• Analytical mindset with the ability to interpret performance data and implement improvements.
• Passion for gaming and player communities — you understand what makes players tick.
• Flexible with rotating shifts, weekends, and holidays in a 24/7 support environment.

Bonus:

• Multilingual (e.g. Tagalog, Bahasa, Thai, Vietnamese, Spanish).
• Prior experience in the gaming or digital entertainment industry.

👾 Lead a squad that shapes the frontline player experience. 🎯 Build your leadership career in the gaming and support industry. 🚀 Grow with a global company that values innovation, collaboration, and player happiness.

Ready to take your squad to victory? Send us your resume and let’s start the conversation!