MSP L2/3 IT Support - Remote

SCALABLE OS CORP.; Metro Manila; Remote; PHP 400,000 - 600,000; Full time

Job summary

A technology solutions provider is seeking a motivated IT Support Specialist (Level 2–3) to offer outstanding technical support to small and mid-sized businesses. The role involves diagnosing IT issues, installing software and hardware, and providing excellent client service. Ideal candidates have strong experience in desktop support, knowledge of tools like ConnectWise, and are willing to work from home on a permanent night shift schedule.

Qualifications

• 3+ years of desktop support and 2–8 years general IT support experience.
• Experience with tools such as ConnectWise, Autotask, RMM, PSA.
• Strong knowledge of Windows (7–11), macOS, Active Directory, VPNs.

Responsibilities

• Diagnose and resolve IT issues including hardware, software, networking, VPN, and desktop problems.
• Install, configure, and troubleshoot PCs, servers, and peripherals.
• Provide end-user training and support on systems and procedures.

Skills

Desktop support

Client service

Technical troubleshooting

Networking knowledge

Education

Associate’s or Bachelor’s degree in IT or related field

Tools

ConnectWise

Office 365

Google Workspace

Job description

Overview

We are seeking a highly motivated IT Support Specialist (Level 2–3) who is passionate about providing outstanding technical support and exceptional client service for small to mid-sized businesses. Success in this role requires strong technical skills, a quick learning ability, and a professional, client-focused attitude. The IT Support Specialist will handle a wide range of responsibilities, from diagnosing and resolving system and network issues to installing and maintaining hardware, software, and business applications. This role offers valuable opportunities to further develop skills in system administration, networking, and client-facing support.

Responsibilities

• Diagnose and resolve IT issues including hardware, software, networking, VPN, and desktop problems.

• Install, configure, and troubleshoot PCs, operating systems, software, peripherals, printers, routers, firewalls, and servers.

• Manage support tickets through PSA tools, ensuring timely resolution, client updates, and SLA compliance.

• Provide end-user training and support on systems, applications, and procedures.

• Deliver both phone-based and onsite technical support, with occasional after-hours on-call service.

• Research and troubleshoot business applications to quickly adapt to client usage requirements.

Qualifications

• 3+ years of desktop support and 2–8 years general IT support experience.

• Experience with tools such as ConnectWise, Autotask, RMM, PSA, Office 365, or Google Workspace (proficiency in at least one required).

• Strong knowledge of Windows (7–11), macOS, Active Directory, VPNs, and basic TCP/IP networking.

• Familiarity with server administration, backup tools, malware solutions, and email administration.

• Certifications: Minimum 2 from Microsoft MCP, MCSA/MCTS, CompTIA A+/Network+, or ACSP.

• Associate’s or Bachelor’s degree in IT or related field preferred.

Requirements

• Willing to work long-term from home.

• Amenable to permanent night shift schedule.