Senior Customer Success Trainer

TalentPop App; Baguio; Remote; PHP 400,000 - 600,000; Full time

Job summary

A leading customer service training company is seeking a Senior Customer Success Trainer to develop and deliver training for a remote team. You will create impactful training programs and coach new hires to ensure excellence in customer service for eCommerce clients. Candidates should have a background in BPO and experience in training roles. This position offers a positive work environment and a range of competitive benefits.

Benefits

Performance bonuses

Health and dental insurance

Paid time off

Qualifications

• 3–5 years of experience in the BPO/Outsourcing space.
• 1–2 years dedicated experience as a Customer Service Trainer.
• Hands-on knowledge of eCommerce platforms.

Responsibilities

• Create and facilitate high-impact virtual training programs.
• Evaluate trainee performance and deliver actionable feedback.
• Lead the New Team Member Onboarding Week.

Skills

Customer service platforms

Training expertise

Performance coaching

Tools

Gorgias

Zendesk

Shopify

Freshdesk

Trainual

Loom

Canva

Job description

Overview

TalentPop is looking for a Senior Customer Success Trainer to champion our agents' professional development and ensure they deliver world-class support for our eCommerce clients. If you have a passion for building talent, a proven track record in a BPO environment, and deep expertise in customer service platforms, you will be the key to our team's success.

Your Day-to-Day Responsibilities

• Design & Deliver: Create, update, and facilitate high-impact virtual training programs (via Zoom) for new hires on core customer service skills, company policies, and platform proficiency.
• eCommerce Platform Expertise: You will be the master instructor for key CX and eCommerce platforms, including Gorgias, Zendesk, Re:Amaze, Freshdesk, and Shopify.
• Curriculum Development: Design engaging, scalable training content, assessments, and learning materials using specialized tools like Trainual, Loom, and Canva.
• Performance Coaching: Evaluate trainee performance, deliver constructive, actionable feedback, and mentor new team members through their critical onboarding period.
• Strategic Onboarding: Lead and manage the entire New Team Member Onboarding Week, ensuring a smooth, inspiring, and effective start for every new hire.

What You\'ll Bring to TalentPop

• Industry Background: 3–5 years of experience in the BPO/Outsourcing space, specifically within the Customer Service industry.
• Training Expertise: 1–2 years dedicated experience as a Customer Service Trainer or Learning Specialist.
• Tech Stack Proficiency: Hands-on knowledge of eCommerce platforms and tools such as Gorgias, Shopify, Zendesk, Re:Amaze, and Freshdesk.
• Operational Knowledge: Familiarity with eCommerce operations, as well as CRM and project management tools like HubSpot and Monday.com.
• Bonus Experience: Previous experience as a Virtual Assistant is preferred, along with proficiency in Canva, Trainual, and Loom.

Why Join TalentPop?

At TalentPop, we do more than build teams—we build careers. We offer full-time, remote work (US PST hours) and competitive benefits designed to reward high performance:

• Growth: A positive, collaborative environment where your ideas directly shape our training strategy.
• Rewards: Performance and recognition bonuses for top achievers, plus a year-end bonus.
• Wellness: Health and dental insurance or a monthly health stipend, plus paid time off to rest and recharge.

Inspire. Empower. Lead the way in learning. Join TalentPop today!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology