Jobs in United States

Position Overview:

The Junior IT Support Specialist will deliver front-line technical support to employees across the organization, assisting with account management, endpoint support, and troubleshooting day-to-day IT issues. This position will work closely with the Senior IT Support/Admin resource and help ensure continuous coverage for our growing operations. Over time, this role may also assist with basic security operations tasks such as vulnerability management, scanning, and remediation.

Responsibilities:

• Account Administration

• Provide basic Active Directory support (e.g., new user setup, terminations, password resets).

• Support multi-factor authentication (MFA) setup, device enrollment, and unlocks.

• Technical Support & Troubleshooting

• Install, configure, and support Windows desktop operating systems (Windows 10 and 11).

• Troubleshoot and support hardware, including desktops, laptops, printers, and peripherals.

• Support Microsoft Office and Office 365 applications.

• Provide antivirus support and remediation.

• Troubleshoot network and connectivity issues, including:

o TCP/IP, DNS, DHCP, HTTP/HTTPS, SSL, Wi-Fi, and VPN.

• Troubleshoot software issues on PCs and mobile devices.

• Device Support

• Install and configure desktops, laptops, and mobile devices (Android/iOS).

• Provide support for Virtual Machines and Remote Desktop Clients.

• Remote Support

• Use remote desktop tools to assist end users.

• Document issues and resolutions in the ticketing system.

• Escalation & Collaboration

• Escalate complex issues to senior IT staff or vendors as needed.

• Assist in maintaining knowledge base documentation and standard operating procedures.

• Additional Responsibilities

• Over time, support governance and security activities, including:

o Vulnerability scanning and remediation.

o Patch management and compliance evidence collection.

Qualifications:

• Must have a Bachelor’s Degree in Information Technology, Computer Science, or another quantitative field.

• 1–2 years of experience in a Service Desk or Helpdesk support role preferred.

• Experience supporting U.S.-based users strongly preferred.

• COMPTIA A+ or equivalent certification is a plus but not required.

• Technical Skills

• Basic knowledge of:

o Active Directory

o Windows OS

o Microsoft 365 administration

o User account management

o Printers and peripherals

o Network connectivity troubleshooting

• Familiarity with:

o Android and iOS device support

o Remote desktop support tools

o Virtual Machines and Remote Desktop Clients

• Communication & Soft Skills

• Fluent in English with excellent written and verbal communication skills.

• Customer-service mindset with the ability to support users of varying technical proficiency.

• Organized, detail-oriented, and able to prioritize multiple tasks effectively.