Pharmacy Support Specialist — Savings & Benefits On-site

SVCPH Inc.; Davao City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A prominent call center company in Davao City is hiring a Customer Support Representative to assist US clients with pharmacy management. The role involves educating customers on services and resolving issues promptly. The ideal candidate has strong English skills and customer service experience whilst being detail-oriented. This position offers various benefits including life insurance, cash incentives for referrals, and a friendly work environment.

Benefits

Life insurance program

Cash incentives for referrals

Service incentive leave program

Annual salary increase

Fun working environment

Free flowing coffee and hot chocolate

Responsibilities

• Assist customers in managing prescription benefits.
• Handle processing issues for customers.
• Educate customers on available services and procedures.
• Address and resolve customer complaints effectively.
• Guide customers through using savings cards.

Skills

Excellent English communication skills

Active listening

Detail-oriented

Customer service skills

Professional phone skills

Education

Associate's/Bachelor's Degree

Job description

A prominent call center company in Davao City is hiring a Customer Support Representative to assist US clients with pharmacy management. The role involves educating customers on services and resolving issues promptly. The ideal candidate has strong English skills and customer service experience whilst being detail-oriented. This position offers various benefits including life insurance, cash incentives for referrals, and a friendly work environment.