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Hotel Operation Manager
Job summary
A dynamic hospitality company in Kuala Lumpur seeks a Hotel Operation Manager to lead hotel operations while enhancing guest experiences. With a focus on operational excellence, you'll be responsible for overseeing daily hotel activities and developing a motivated team. Candidates should hold a Bachelor's degree in Hospitality Management and have at least 2 years of management experience. Proficiency in Mandarin and a strong background in revenue management are essential. Competitive compensation and career growth await the right leader.
Benefits
Qualifications
- Minimum of 2 years of experience managing hotel operations.
- Fluency in Mandarin (spoken and written).
- Financial acumen with revenue management experience.
- Proficiency with hotel management systems and technology.
Responsibilities
- Oversee daily hotel operations across all departments.
- Implement strategies that exceed expectations and build loyalty.
- Develop a motivated staff that delivers high-quality service.
- Manage budgets, control expenses, and maximise revenue.
- Ensure compliance with safety regulations and brand standards.
- Implement new ideas to enhance operational efficiency.
Skills
Education
Are you ready to take charge and lead hotel operations in a location that suits you best? We have exciting positions available across multiple cities, allowing you to choose where your career flourishes next.
Work Where You Want: Select the location that best fits your lifestyle and career goals
Competitive Compensation: Salary package that recognizes your expertise and leadership
Growth Trajectory: Clear advancement opportunities in our rapidly expanding hotel network
Professional Development: Regular training and mentorship to sharpen your management skills
Work-Life Integration: We value your wellbeing alongside your professional contributions
Make Real Impact: Your decisions directly influence guest satisfaction and business success
Join an Innovation Leader: Be part of Malaysia's exciting co‑living hospitality revolution
As Hotel Operation Manager, you'll take the helm of one of our properties, where your expertise will shape exceptional guest experiences while driving operational excellence. You'll lead teams, optimise revenue, and implement creative strategies that set our hotels apart in the competitive hospitality landscape.
Drive Operational Excellence: Oversee daily hotel operations across all departments
Create Memorable Guest Experiences: Implement strategies that exceed expectations and build loyalty
Lead & Inspire Your Team: Develop a motivated staff that delivers consistent, high‑quality service
Optimize Financial Performance: Manage budgets, control expenses, and maximise revenue
Uphold Quality Standards: Ensure compliance with safety regulations and brand standards
Innovate & Improve: Implement new ideas to enhance operational efficiency and guest satisfaction
Bachelor's degree in Hospitality Management, Business Administration, or related field
Minimum of 2 years of experience managing hotel operations.
Fluency in Mandarin (spoken and written) to connect with guests and team members effectively.
Financial acumen with revenue management experience
Proficiency with hotel management systems and technology
Since 2013, GFG has transformed from a small accommodation provider into a hospitality innovator managing over 10,000 rooms across Malaysia. In 2022, we revolutionised the industry with our Swing & Pillows Co‑living concept – a fresh approach combining private accommodations with vibrant community spaces.
Today, we proudly operate more than 90 hotels and 3 resorts across multiple Malaysian cities. By joining us, you'll be part of a forward‑thinking company that is redefining hospitality standards while creating communities where people connect, collaborate, and grow.
Property Management: https://gfgproperty.com/
Co‑living & Hotel Management: https://swingpillows.com.my/
Select one of our work locations:
- Petaling Jaya – Urban convenience in Selangor
- Kuala Lumpur – Vibrant city life in the capital
- Johor Bahru – Thriving gateway city in the south
- Malacca – Rich cultural heritage and history
- Penang – Serene coastal beauty and culinary paradise
Don't wait – apply now and let us know your preferred location! Experience a career where your ambitions align with the flexibility to work where you thrive most.
Your application will include the following questions:
- How many years' experience do you have as a Hotel Operations Manager?
- How many years of hotel management experience do you have?
- Have you worked in a role where you were responsible for yield management?
- How many years' experience do you have as a Hotel Manager?
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.