Customer Support

SummitNext Technologies Sdn Bhd; Sungai Petani; On-site; MYR 20,000 - 100,000; Full time

Job summary

A BPO and Technology Solutions provider in Sungai Petani is seeking a Customer Service Specialist. The role involves responding to customer inquiries, resolving complaints, and maintaining customer satisfaction. Ideal candidates should possess strong English and Malay communication skills, a diploma or higher, and customer-oriented mindset. Benefits include EPF, Socso, and various leave entitlements.

Benefits

EPF

Socso

Birthday Leave

Maternity leave

Annual Leave

Opportunities for promotion

Professional development

Qualifications

• 1-2 years of BPO experience is an advantage.
• Ability to work in a fast-paced environment.
• Willingness to learn and be a team player.

Responsibilities

• Respond to customer inquiries via calls and emails.
• Resolve customer complaints for high satisfaction.
• Record and submit complaints using the internal system.

Skills

Excellent English communication skills

Excellent Malay communication skills

Proficient in office software

Interpersonal skills

Customer-oriented mindset

Education

Diploma and above

Job description

We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, where innovation meets excellence.

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Specialist, providing unrivalled support to clients within the logistics industry.

Position

Customer Service Specialist (Malay English, Work in Office)

Job Description

• Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction
• Record and submit customer complaints using the internal system according to the provided SOP.

Job Requirements

• Diploma and above
• Excellent English and Malay communication skills (written, verbal, listening)
• 1-2 years of BPO experience will be an added advantage.
• Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.
• Proficiency in office software and computer operation
• Ability to work in a fast-paced working environment and work under pressure

Job Type

• Full-time, rotational shift, 5 days a week

Salary

• Basic RM2000
• Performance KPI (up to RM250 per month)

Benefits

• EPF, Socso
• Birthday Leave
• Maternity leave
• Annual Leave, Maternity Leave, Parental Leave, etc
• Opportunities for promotion
• Professional development

Expected Start Date

• Immediately

Know more about us at:

• Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
• Instagram: https://www.instagram.com/summitnexttechnologies
• LinkedIn: https://www.linkedin.com/company/summitnext-technologies/
• Website: https://summitnext.com/