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Project Officer, CCO - CSS Project and System Support MY
Job summary
A leading financial institution in Malaysia is seeking an individual to manage business performance and systems-related issues. The role includes handling project communications, ensuring compliance with regulations, and assisting in fixed asset management. The ideal candidate should be proactive in resolving issues and fostering positive workplace relationships, contributing to a harmonious work environment. This position involves diverse responsibilities and provides opportunities for growth within a reputable organization.
Qualifications
- Ability to handle system-related issues effectively.
- Experience in project communication management.
- Understanding of regulatory compliance and internal policies.
Responsibilities
- Handle systems-related issues and provide solutions.
- Manage internal and external project communications.
- Ensure projects are deployed within timelines.
- Assist in managing fixed assets and purchasing documents.
- Handle any systems related issues and provide solution and work arounds.
- Escalate to Team Manager/Unit Manager/IT Support to resolve issues
- Plan and manage internal and external project communications, ensuring effective exchange of project information and deliverables.
- Ensure projects / system enhancement deploy within timeline.
- Quarterly/yearly review of Access Matrix - CAF, Cardlink, eTP, etc
- Assisting users in raising ITSR- PC problem, installation, create new system access Id and delete Id for resigned or transfered staff etc.
- Quarterly/yearly review of UCR fixed assets and submissions
- Assist Team Supervisor in managing fixed assets for UCR in MUAB (Collecting/Inventory storing & management/ recording/ compiling all the used/unused assets ie PCs, Monitors, printers etc)
- Preparing submission documents for purchasing hardware/software/peripherals
- Liasing with vendors – Telesupply (voice Recording), Locksmith, Armour Security (Access Card), Semasa, Building Management and etc.
- Admin support for ITSR, Semasa Maintenance and CTC Support
- Acting as UCR DCC and alternate DCC for BCP and BCM related.
- Perform any additional tasks assigned by the Management from time to time.
- Refer and discuss with the Team Manager / Unit Manager regarding work-related issues.
- Foster positive relationships with colleagues to cultivate a harmonious work environment.
- Adhere to all internal SOP, policy and procedures, Bank Negara guidelines and regulations, i.e. Financial Service Act / Islamic Financial Service Act (FSA /IFSA) 2013, Fair Debt Collection & all the relevant internal and external guidelines
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.