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Customer Experience Specialist
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Customer Experience Specialist
Job summary
A leading customer service provider in Selangor is looking for a Customer Service Representative to handle customer inquiries and resolve complaints. The ideal candidate will possess a degree or equivalent qualifications, strong communication skills, and the ability to work in a fast-paced and stressful environment. This role requires a commitment to maintaining customer confidentiality and achieving set performance standards. The position offers a dynamic work atmosphere with opportunities for personal growth.
Qualifications
- Degree/Diploma/SPM or other equivalent qualifications.
- Good communication skills (written and spoken).
- Ability to listen and assess customer’s concerns.
Responsibilities
- Identify and handle customer inquiries completely and accurately.
- Provide prompt and accurate answers or solutions to customers.
- Ensure Service Level Agreements and personal Key Performance Objectives are achieved.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.