[Japanese Speaker] Customer Service Executive - January Intake

IGT Solutions; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global customer service provider is seeking a Japanese Speaker as a Customer Service Executive for January intake. The role involves handling reservations for a prestigious airline, providing assistance via phone and email, and resolving customer complaints. Candidates must possess JLPT-N2 or above in Japanese and good English skills are a plus. This position operates on a shift basis and offers incentives, health insurance, and accommodation for expatriates.

Benefits

Attractive KPI incentives

Company Corporate Discount

EPF, SOCSO, EIS

Health and life insurance

Medical & Dental Allowance

One way flight ticket & 2 weeks accommodation (for Expat only)

Working Permit will be provided (for Expat only)

Parking Subsidy

Qualifications

• Non-Native Japanese speaker required to possess at least JLPT-N2 or above.
• Able to work on a shift basis and on public holiday.
• Fresh graduates are welcome to apply.

Responsibilities

• Serve a world-famous airlines agency.
• Handle pre and post reservation inquiries by phone and e-mail.
• Act as a liaison between customer and airlines to arrange special requests.

Skills

Good communication skills with Japanese Speaker

Good English communication

Job description

[Japanese Speaker] Customer Service Executive - January Intake

You will be serving a world famous airlines agency.

Handle pre and post reservation inquiries by phone and e-mail.

Modify, change and/or cancel existing booking.

Act as a liaison between customer and airlines to arrange special request/ to resolve complaint.

Maintain good communication and cooperation with relevant departments.

To exceed customers' expectations in terms of customer service & accurate information.

Work in a team to achieve the required KPI elements and SLA.

Qualifications :

• Good communication skills with Japanese Speaker
• Non-Native Japanese speaker is required to possess at least JLPT-N2 or above
• Good English communication will be advantage for this position
• Able to work on a shift basis and on public holiday
• Fresh graduates are welcome to apply

Working days/hours: 5 days per week(including weekends & public holidays), 9 Hours Per Day(including 1hour lunch & 30minute break)

Attractive KPI incentives

Company Corporate Discount

EPF, SOCSO, EIS

Health and life insurance

Medical & Dental Allowance

One way flight ticket & 2 weeks accommodation (for Expat only)

Working Permit will be provided (for Expat only)

Parking Subsidy