Jobs in Kuala Lumpur, United States
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Cloud System Engineer
Zusammenfassung
A cloud technology company in Kuala Lumpur is seeking a Cloud Systems Engineer. This role involves managing and optimizing cloud-based systems while providing L2/L3 technical support. The ideal candidate will have hands-on experience with cloud infrastructure, scripting, and troubleshooting to ensure high performance and availability for customers. Familiarity with tools like AWS, Azure, and automation scripting is preferred.
Qualifikationen
- Experience in managing cloud infrastructure in a professional setting.
- Strong understanding of troubleshooting in cloud environments.
- Familiarity with scripting languages like PowerShell, Python, and Bash.
Aufgaben
- Manage and optimize cloud-based systems.
- Provide L2/L3 technical support for enterprise cloud services.
- Monitor cloud services for performance and cost optimization.
Kenntnisse
Tools
The Cloud Systems Engineer will be responsible for managing, monitoring, and optimizing cloud-based systems while providing L2/L3 technical support for enterprise cloud services. The ideal candidate will have hands-on experience in cloud infrastructure, scripting, and troubleshooting, ensuring high availability and performance for customers.
- Provide back-end cloud support for customer-facing teams, ensuring SLA compliance
- Monitor cloud services (AWS/Azure) for performance, security, and cost optimization
- Troubleshoot and resolve escalated cloud infrastructure issues (VM, networking, storage, DB)
- Analyze and troubleshoot customer file issues (XML, JSON formats) when required for investigations
- Maintain internal knowledge base (Confluence, KB articles) for incident resolution
- Develop and maintain automation scripts (PowerShell, Python, Bash) for cloud operations
- Knowledge in CI/CD pipeline improvements (Docker, Kubernetes, Terraform - This is a plus)
- Identify and implement cost-saving measures in cloud resource usage
- Work with DevOps, Security, and IT teams to ensure Cloud best practices
- Document processes and ensure compliance with IT security policies (ISO 27001, SOC 2)
- Participate in on-call rotation with on-call allowances
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